Vieraskäyttäjä
9. syyskuuta 2024
I am not sure how this hotel has so many good reviews on booking sights, they must pay to have the bad ones removed. The only three things that are acceptable about this hotel is that it is clean, has hot water, and a good location. The staff is downright inhospitable and rude from arrival and checkout, we live in Portugal part time and have never encountered such bad service. . The beds are hard, additional blankets besides sheets are used, old, itchy wool blankets. Hardly any towels. The main issue is that we had an upgraded room with a balcony and the metal window shades did not work. It was like we were locked in a prison with no light or air. When I asked the front desk if they could fix, the night clerk told me they knew it was broken when we checked in and it couldn’t be fixed because it was the weekend. I asked to move but no rooms available, the next day they begrudgingly said I could move but to a downgraded room, on a floor that the rooms are old and not remodeled. With no apologies or even acknowledging that they lied and gave us a room that they knew was broken. No compensation was offered for the downgrade. We stayed in the room just to keep the nicer shower. I have traveled extensively throughout Europe and this is a tourist trap. There are so many excellent choices. This business should lose its rating to protect other travelers.
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