States Motel

Room is big, but maybe not ready for on time check in

Upon check-in, the room was not cleaned: the toilet, floor, and sink were dirty. The towels and bed linen were dirty, with stains of unknown origin. When we requested clean towels, we were given the same dirty ones. The bedding was also stained and appeared unwashed. The replacement linen provided was cleaner but had holes in it. The pillows smelled of tobacco smoke, making them unusable. The bathroom tap fell off every time we tried to use it. On the first evening, the bedding was removed from our bed, and the blanket and pillows were left on the floor. We had to find the hotel manager to request fresh linen. When we addressed the discrepancies between the hotel conditions and the website listing with the front desk, we were informed that we needed to speak with the owner, but the front desk had no contact information for the owner.

We were there approximately four minutes, determining that the place was uninhabitable. It was filthy. The toilet looked like it hadn't been cleaned in months. How can such a horrible place get a business license in Portland? We went back to the front desk to get our money back, and they lied that we'd gone through ******* to book and would have to get a refund from them. They even had a fake document that said "*******" on it (head's up, *******!). We were there because of a family medical emergency and had to book quickly from Eugene on the basis of proximity to Providence Hospital. We will continue to pursue a refund.

Bobby at the front desk was super friendly. The room was decently priced and had what we needed. Upon our arrival we were checked in quickly and felt comfortable. Our requests for extra towels and toilet paper were quickly met and the beds were really comfy. Would stay again.