Colony Club by Elegant Hotels

Service is average. Rooms are great. Food is very average. Breakfast is average. Beach is great.

Relaxed elegant hotel with a stunning beach. The gardens are beautiful and luscious with well placed sun loungers around the pool providing a little shade when needed. The staff were friendly and housekeeping super helpful. Lovely to have lunch on the deck with a sea view. There were enough varied vegetarian options. A shout out must go to Jamar and his team at the water centre - we loved water skiing.

This hotel has a wonderful location and character which we very much appreciated. Our room was well furnished, spacious and comfortable. There is an intimate feel to the hotel even though it is spacious and it is visually very attractive. We particularly liked the gardens and grounds which are kept in very good condition and contribute to a feeling of tranquility. We found the staff to be friendly and usually keen to be helpful. The beach is a feature of the hotel. The sun-loungers were comfortable and the hotel security staff provide a reassuring presence. The quality of food was very good, both at breakfast and dinner but we found the menu range much more limited than on previous visits. Arriving for dinner in the evening we experienced groups of people still eating the all day menu and dressed in beachwear which detracted from the evening dining experience. We intend to visit after the refurbishment and very much hope that Marriott can retain the traditional character and charm of this hotel whilst upgrading the physical environment. We have great affection for this hotel and we know many other do too. We hope any changes are introduced with careful regard to the hotels existing reputation.

We stayed here for six days in December 2023. We had a swim up room which really amazing. We were right in front of the waterfall. The accommodation was to a very high standard and the staff were really friendly. In our opinion the swim up rooms are the best rooms in the hotel. Parts of the hotel could do with a lick of paint I believe the hotel is going to be refurbished at some point this year. Our room came with breakfast, which was nice, but the service in the restaurant was very slow and sometimes we had to wait quite awhile to be seated. Slow service was also the case with lunch and dinner when we did dine at the hotel but the staff are friendly and did apologise. The hotel is situated on the platinum West Coast of Barbados, we couldn’t fault it. We did walk along the boardwalk a couple of times into Holetown. We would stay here again and book a swim up room.

Beautiful hotel in an old world colonial style, some people are moaning on here that it's "old fashioned" well the clue is in the name people, if you want ultra modern go to a generic Hilton, this is a stunning hotel which is lost on people like you anyway. We really couldn't fault the place, it was lovely and relaxing and the food was first rate as were the staff. I just hope that the renovations don't change the style of the hotel and rooms too much because let's face it, you can get corporate hotels anywhere, but the Colony Club is a unique gem!

This was our 8th stay at the Colony Club, previously we had always been welcomed and recognised as return guests. Nobody on the reception desk on arrival, eventually a girl checked us in, mixed up our name and gave us the wrong type of room. The rest of our stay staff were rude, indifferent to any request, service was poor. On asking to talk to the manager we were told there was none! as they were closing for refurbishment in May. Hopefully after refurbishment staff will be retrained, we will not return until we see some positive reports.

Like most I was concerned what I was going to find when I arrived given the recent reviews. In a word, I just don’t get it!! From the moment we arrived all the staff we encountered were very pleasant and helpful. Like others have said, it’s being refurbished for a reason. That said the beach is amazing, room a good size, super clean, fantastic AC, massive comfortable bed, great shower and quiet and the included buffet breakfast has a very good choice and all was extremely tasty. Not sure what else you could ask for. The WiFi was good when it worked but did disconnect frequently but other than that I have no complaints. I would say, sunbeds on the beach you need to be up before 7am or 6am for front row and yes there are birds around the tables but this is effectively outdoor dinning so just cover your food and drink with a napkin if you leave your table. Not sure what people expect the hotel to do about nature?!??? All in all, we had an amazing 10 days and would love to return after the refurb to see what improvements have been made. If you are heading to the Colony Club, don’t look for problems just kickback and enjoy yourself. Thank you team Colony Club and I hope Marriott look after you all when the hotel re-opens.

So this is for anyone else who (like I was) is panicking about the reviews and has a holiday pending to Colony Club. Don’t. It’s lovely. Sure a bit tired / needs a lick of paint in some areas but the rooms are lovely, the beach amazing, staff super helpful and the whole place has a very relaxed vibe. Sure it’s not 5 star but doesn’t profess to be. It’s a decent 4 star and not pretentious. Loads of people here have been here several times and have come back again and again. It closes next month for 10-12 months refurb but the staff for sure are behaving as normal and can’t do enough for you.

Definitely one to avoid we are sorry to say. We have stayed here previously (2017) and enjoyed it. The setting by a nice beach and location close to Holetown are good and whilst in 2017 it was not the most luxurious hotel in that area it was comfortable and friendly. However, Marriott acquired the hotel in 2019 and it looks as if they have done zero investment since. It is closing for a refurb this summer but it is long overdue. The rooms are very shabby, stuff doesn’t work (our aircon was useless), the Wi-Fi went off totally for a day and rarely worked outside the room. To top it all, for 2 evenings we had no running water so it was impossible to shower etc. It is just not an acceptable level of accommodation for the price they are charging.