Vieraskäyttäjä
14. joulukuuta 2024
We stayed here for 10 nights in the Vinca Room, beautifully appointed with stunning views across the bay. The property and gardens are maintained to a very high standard. Housekeeping and Beach Butlers provided excellent service. Beyond that, we were disappointed. At breakfast check in you are told to find your own table (I take this as code for 'we can't be bothered seating you') and frequently there were no free tables set up. This often resulted in us sitting at a table which was half set; we never knew who was serving us and no one advised us there were additional breakfast items, such as Eggs Benedict, available to order from the kitchen. The quality of the fruit juice, pastries, etc left a lot to be desired. Given the mediocre quality of the breakfast, we were not tempted to have lunch or dinner when there are so many excellent restaurants within walking distance in Holetown. The service in the bar was equally poor. Although this is a family run business, management is not particularly visible and there seems to be an air of general complacency about the hotel which may be down to the high proportion of repeat elderly guests. Overall we would rate the room and grounds as '5', but the breakfast and general service as a generous '3'. We would not stay here again.
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