Portarlington Grand Hotel

We encountered far too many problems for what the staff constantly referred to as 'this boutique hotel' . Initially unable to book in at 2pm check-in time. room only available an hour later. Then after opening the door with the key, could not remove the key and was told that many rooms had the same problem (was shown how to use a long fingernail to press the lock at a certain point!) Then could not open a window . it was stuck, on an extremely hot day. At check out our bill had an incorrect rate for breakfast as there was a special rate for in-house guests . We had been charged the full amount, apparently due to untrained restaurant staff. It took about 20 mins to sort this out at reception as they seemed unable to make the adjustments, called on someone else who was really aggressive. In fact all these problems kept being returned back to us as if it was our fault. We left with one member of staff saying "just charge them that" I had booked the room with two single beds for my two sisters who were on holiday from the UK (we are all in our 70s) and just after leaving the hotel she told us that her bed had overturned during the night and she had fallen and brusied her arm . I took a photo and wrote to the Manager, really just advising that he had problems with his staff. However, later I was so cross at his delayed reaction, I asked for a reduction in the expensive tariff as we had had so many problems with room 207. He replied by insinuating that I was lying, hence this review.

A well-maintained classic Australian hotel. Staff were extremely friendly and helpful. The bistro has a mussels special on Mondays.

Amazing place to stay. We will definitely be staying there again!!