Poppy's on the Lagoon

Photos and actual has very wide difference

Port Vila after the earthquake Nice resort with a nice restaurant and helpful staff. The downtown was closed because of the December 2024 earthquake. This wasn't the resort's fault, but it meant we weren't able to see much in the capital city.

2.5 stars if we could choose This resort has the facilities it needs to be a relaxing lovely holiday location. I recommend you dont go however due to 1. You cannot swim in the beautiful looking lagoon due to pollution, 2. The only watersports in those advertised available are the kayaks, no jetskis or other, 3. The beds and pillows are like sleeping on rocks, 4. The restaurant only has one cook on every night regardless of guests meaning long waits, 5. Breakfast each day is exactly the same served on a tray to your room regardless of your advice, 6. The GM does not look after his staff and dropped them into a dispute with a local tour operator even though the resort offers the service. The local staff themselves were lovely and friendly. Quite a few of them did seem almost surprised when we approached them for any type of service.

Je suis allé avec deux groupes, et c'est tout simplement génial. Le staff est d'une gentillesse parfaite à commencer par Sophanie. Le site est bien entretenu, les menus étaient sympas, et même si le premier jour j'ai rencontré un ennui avec le WIFI, le lendemain une antenne avait été installée (j'en avais besoin pour le travail). Les taxis sont à proximité et le centre-ville aussi, donc aisé pour se déplacer. C'est aussi le seul endroit où j'ai pu régler avec mon American Express. J'y reviendrais c'est une certitude, car c'est un établissement où l'on se sent bien.

Quiet and convenient

This resort is no longer suitable for families and is nowhere near what the photos suggest, it is terribly run down. They do not clean or maintain their pools and throughout our 2 week stay one or all of the three pools was green from algae and dirty due to nobody cleaning the leaves or other muck from them regularly (I had to do that myself). The sun loungers were mostly rotten or broken and the lagoon, that they have a beach alongside, is so polluted from sewerage that tourists and residents are advised not to swim in it. As the attraction of this resort was to be close to Port Vila with the added benefit of being on the shores of the lagoon when we visited we had at least envisaged being able to have a relaxing time swimming in the pools and lagoon (as Port Vila was closed down and blockaded due to the recent earthquake) to escape the high temps and humidity. To make matters worse the food was not particularly good and overpriced in comparison to others we visited during our stay, as the facilities here were simply not usable. The continental breakfast was also pretty awful and the same things were served in small portions to you everyday with no choice. Considering many people will have cancelled trips to Vanuatu in January 2025 following the recent earthquake you would have thought the staff and resort would have tried to work a little harder to make our stay an amazing time despite the issues they clearly have (even cleaning the apartments or providing a vacuum for us to clean ourselves would be useful).