Club Med Sandpiper Bay

Terrible customer service experience. We booked our vacation in October for 6 at Sandpiper Resort and purchased our airline tickets for Palm Beach. Sandpiper abruptly notified us a month later that they were canceling our reservation. They didn't offer a discount for any future booking, no acknowledgement of the airline cancellation fee that I would be charged. I called Wyndham customer service and was told that Sandpiper was an "independent affiliate" and that Wyndham had no responsibility for any customer service issues related to their resort. Really terrible customer service.

I was supposed to get married at this location in February 2025. I booked my wedding a year ago and I had 65 of my close friends and family traveling down to the resort for it. However, on November 10, I had someone called to book a room and they were told that they were not taking reservations in 2025 because they were closing for six months for renovations. That is how I found out that the resort had canceled my wedding. It took someone a whole day to call me to actually tell me what was going on. The only thing they offered was to help me find another hotel in Florida to get married(very few options especially in our budget since it’s three months away). However nothing close to what the resort was offering with it being all inclusive . We lost 1000s of dollars on our deposits from our vendors that we can no longer get back because we had to cancel them three months before our wedding. We have reached out to the resort Al in particular was very nice and trying to be helpful at first. However, we have asked them to help cover the cost of all of the money that we have lost and we have now received no response from anyone. Al is only a event coordinator to my knowledge. We never even had a manager or anyone in upper management reach out to apologize for canceling our wedding three months before and us having to find out from a guest. Terrible terrible would not recommend.

We visited on a day pass and had a great time. The employees, food, drinks and facilities were great. They had plenty of activities available the Saturday we visited: trivia, games, exercise classes, DJ, karaoke, live music, kayaks, etc. The areas under construction were behind barriers and did not impact our visit at all. My only suggestion would be to not have the volume of the music so loud at the adult pool. I was hoping to read/relax there but that was difficult due to the music volume. I can’t wait to return once renovations are complete!

This property has to be one of the least maintained and worst properties I have ever seen. All of the rooms smelled of mildew and mold. None of the elevators work. None of the phones in the rooms work. Fenced off buildings and areas everywhere. Power washed paint chips and construction debris along many pathways. I am truly amazed that they consider the rooms habitable.

Excellent staff! Very kind and accommodating to every need. Food was very good. The pools are absolutely beautiful! Rooms are very spacious and we had a great view of the bay from our balcony. The surrounding areas are also very nice to explore. We especially enjoyed the local thrift shops and the Navy SEAL Museum. Jensen Beach was also lovely. This resort is in the process of renovations, but I would definitely come back here again.

This resort is under construction but you can tell it will be a stunner! We recently stayed for 2 days after the hurricane knocked out our power. We used to stay here when it was a Club Med property and I was delightfully surprised to see how many improvements have already been made. The guestrooms have been updated and are attractive, clean, spacious, and comfortable. The pools have also been redone and they are beautiful - very clean and the lounges are comfortable and in perfect shape. The food service is limited compared to what it was (and will be) but the meals were attractively presented, service was impeccable and very friendly, options were varied, and food quality was high. Lucie's food truck had incredible drinks and lighter bites throughout the day.