Hampton Inn & Suites Port St. Lucie-West

Terrible experience. To my surprise when I arrived, the building was under renovation. The pool was covered/closed. Nowhere on the website does it state that the building is under renovation. My hotel window view was blocked by all of the construction equipment. I proceeded to get ice, however the ice machine on the second floor did not work so I had to use the first floor ice machine. I reported this to the front desk (Justin). I decided to grab a blanket from the closet and it smelled very musty, so I asked the front desk if they can bring me one. They said they didn’t have any extra blankets but they will try to find me one, which they did. The A/C unit in the room was pretty loud making sleeping almost impossible. The next morning we went down for breakfast. While waiting in line for the farmers omelette to arrive, another guest advised me that the breakfast potatoes were cold and he was correct. So I threw mine away. Upon checking out I told the front desk clerk named Mary that my night was not pleasant (noisy) and that I had to get ice from a different floor. She advised the ice machine on the second floor was broken and that they were waiting for renovations on the second floor to commence before repairing the ice machine. She advised renovations on the 3rd and 4th floors were completed. I regret booking at this hotel not knowing it was under renovation and for them to charge me full price for half the service is ridiculous. We did not enjoy our stay.

This is a great property. The King Studio we had was spacious and spotless. The entire property was very clean and the staff members were helpful and very friendly. The free breakfast was good and there is a small pool and fitness room on site.

They seem to have some construction going on, but other than that, the hotel is clean, staff is super friendly. Breakfast was delicious.

Property was clean, some upgrading construction apparently going on but it doesn’t disturb the hotel flow. Breakfast was great and they have lots of breakfast items to choose from.

The hotel appears to be under construction, but it did not interfere with our stay. Quiet, convenient and clean.

Very clean rooms. Comfortable beds. Pull out couch bed was also comfortable but didn’t have sheets or blankets. We had to contact staff. Breakfast was good but items weren’t refilled fast enough. They ran out of waffle batter and syrup and no one was refilling.