Helnan Hotel - Port Fouad

Alles war perfekt! Ich war rundum zufrieden und kann dieses Hotel auf jeden Fall weiterempfehlen. Hervorragender Service: Das Personal war unglaublich freundlich und hat den Aufenthalt noch angenehmer gemacht. Frühstück: Das Frühstück war einfach klasse – eine tolle Auswahl und super Qualität. Lage: Die Lage war ebenfalls perfekt und hat meinen Aufenthalt noch besser gemacht. Vielen Dank an das gesamte Team für die schöne Zeit! Ich komme gerne wieder.

Not a positive experience There are several areas where employee professionalism and service could be improved at the hotel. The check-in process for hotel rooms took over 30 minutes, which could be streamlined for a smoother experience. Additionally, room service needs to be more attentive to the "do not disturb" signs on guests' doors to avoid unnecessary interruptions. It's also important for employees to maintain a professional demeanor and avoid openly discussing work conditions while guests are present. Lastly, during the check-in process, guests should be provided with clear information about breakfast timings, pool timings, and gym facilities.

The hotel was far from what you would expect from a 5-star establishment; it’s more like a 3-star at best. The cleanliness was subpar, and the breakfast was disappointing — it didn’t seem fresh, and it felt like they reused the same food every day. Room service was indifferent to our requests. For the high price we paid, the only redeeming feature was the pool. Here are some of the issues I encountered during my stay: 1. On our first day, while having breakfast, I noticed some managers sitting in the restaurant smoking and laughing, even though it’s a non-smoking area. After their meeting, one of them casually grabbed a piece of cake with his hands — completely ignoring basic hygiene rules. 2. On the first day, I asked a cleaning staff member for directions, but instead of answering, he asked for my room number, which made me uncomfortable since I was just asking about the restaurant. 3. When we entered our room, it wasn’t clean at all. There was a lot of dust, especially on the lamp, which caused problems for our baby who is allergic to dust. 4. At check-in, while I was at the counter, the porter started grabbing my bags without asking, which felt intrusive. Overall, I can’t recommend this hotel, and I’m surprised this level of service is associated with the Helnan brand.