Road Lodge Gqeberha

The service was good and the staff are very friendly. The place was neat and clean 👌

I am writing to express my deep concern and disappointment regarding a charge made to my account for a booking at your hotel, which I neither made nor stayed for. In early December, I received a call requesting payment for what I understood to be the outstanding balance at the Southern Sun, where I had stayed. However, it has since come to my attention that the payment of R4000+ was processed for your hotel instead. I never booked, confirmed, or stayed at your establishment, and I am extremely perplexed as to how the exact balance from my Southern Sun stay was used to facilitate this charge. This situation has caused significant inconvenience, and I respectfully request a full refund of R4000+ as soon as possible. Please investigate this matter urgently and provide an explanation for how this error occurred. I look forward to your prompt response and resolution.

Needs to improve The rooms were clean yes but there are no bar fridges or whatsoever to store food and drinks. They didn’t provide water for the guests and no iron or hairdryer in the rooms, I had to go to the reception and ask for it.