Southern Sun the Marine

I booked a king suite room only to get a room that was not the one I booked. Further to this the bathrooms condition was very poor. The Television in the room was so old and the channels were poorly showing. In fact the quality of the tv and channels were not the level one would expect of a hotel brand like the Southern Sun. In addition to this I specially booked a full sea view only to be given a side sea view. Very poor. When trying to take a bath, the water quality was very poor and dirty as well. The staff in the hotel wqs polite and accommodating to be fair and that was truly appreciated. I looked forward to a couples night with amenities and the room to match and sadly I was left very disappointed. Southern Sun, your brand is something I have always expected to be at the top level. Sadly, you have let yourself down.

Disaster from start to end. With the exception of Phumena who was extremely professional, helpful and friendly, the whole staff and management on duty was a disaster. They advertised a swimming pool which in fact is a bathtub on the roof, the rooms supposedly available on their websites were in fact not available, the ventilation in the bathroom was so noisy that we had a technician visiting four times till he gave up without fixing anything as it wasn't fixable. The AC was a joke, impossible to use as it was as standing next to an air jet taking off in terms of noise. A big thanks to Phumena who tried to fix some of the calamities of her colleagues and helped us finding a great city tour!

Sea views were mostly hidden behind the salt spray on the windows and even then it was just a glimpse if you stand right at the window. Room was spacious but noise from showers and taps did carry through to the bedrooms.