Vieraskäyttäjä
11. helmikuuta 2025
My second stay at The Spring Hotel, I was insistent on staying there following a perfect visit last year. It is a beautiful hotel with amazing views. Unfortunately the experience was tainted by some of the restaurant/bar staff, they were so 'off', looked bored, were not welcoming when ordering drinks, didn't smile, leaned around on mobile phones so that we felt we were inconveniencing them to ask for a menu or a drink, didn't say please or thankyou, unapologetic when getting orders wrong or them taking long. It made us feel really uncomfortable on occasion, we could not believe they would choose to be in a service role when they clearly didn't enjoy it. I'm sad to say it stopped us using the bar in the evenings or eating in the restaurant after the first night experience. In contrast we must call out Jason on reception and Sophie in the restaurant who were both great. Jason assisted me extensively prior to arrival and was the warmest welcome ever when we arrived, along with the gentlemen that assisted with bags and cases. Sophie was a ray of sunshine, so friendly, smiley, nothing was too much, chatty and when/if she forgot anything so apologetic and we didn't even mind because she was so nice. Thank you for her bringing the good vibes.
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