Reef Resort Villas Port Douglas

Not really a 4 star hotel but clean The front office is hardly open and very basic amenities and food options. The apartments are quite dated and could do with a touch up of walls and cupboards However overall quite clean. The pool is lots of fun. The hotel request that you empty your bins and do your dishes prior to leaving.

Advertised restaurant and bar consists of choice of 4 frozen pizzas or chips at lunch time on only 4 days a week. Everything is closed and locked by 4pm and no service available. Villa 82. No fly screens or security doors so unable to leave doors or windows open. Swarm of what looked like black flies outside but when we asked for fly spray we were told they are native bees and it’s illegal to spray them. Even if you tried to sit outside the 2 aircons from next unit run 24 hours a day and blow straight across the outdoor seating area. If you move out further onto the grass, the stagnant water is full of mosquitoes. Inside the fans squeak and rattle. The fan wiring in the second bedroom hangs 20 cm out of the ceiling but has obviously been like that for years as the wires have been painted and now caked in dirt. Not even an ice cube tray in the fridge which also has broken shelves in the door. Water from the shower runs across the bathroom as the drain is blocked. I think you get the message.

A great place to stay with handy location & faclities,front desk staff were very helpful

Overall the accommodation was good and comfortable.

Truly an excellent place, the owners didnt hesistate to put the best building materials into the villa. There are at least 5 to 6 towel hangers in bathroom. No stinginess there. The architect did an amazing job making a 2 BR villa look big, and on our first entry we said "wow". The swimming pool was special with lots of little spa like sections, all connected to main section, people can sit around and chat with separate privacy. An 11 am check out time gave us a lovely relaxed last morning. We still checked out at 930 am as habit, but knowing it's 11 am, we didn't feel any rush packing up. An 11am check out time for such a large 2 storey 2BR villa to clean before next customers'check-in at 2 pm, this really gives all the other hotels/motels a tough act to follow.

One of the worst experiences we have ever had as a family. No hot water for the first day. The manager didn’t believe us. Finally sent a plumber the next day. Fixed the hot water service. We asked to change villas which we did on the 3rd day as the original villa was disgusting. But when we moved to the next villa we found this wasn’t any better!!! Heavy mould throughout the property. - Fire blanket and fire extinguishers that have not been inspected since 2017 (legally must be inspected every 6 months). - Smoke alarms not inspected since 2021. - No test and tag on any electrical appliances throughout the property. - Rodent droppings throughout Villa. - Dead frog found within the Villa (not recent as it was heavily decomposed) - Bed bugs through bedding. - Inadequate bedding for weather conditions to which they refused to give us extra blankets and to use the air con, which only had a cold setting and was told by the worker that they only have a few cold nights like this. So deal with it or go buy your own. - Rising damp on buildings due to encroachment of damp proof course. - Rusted outdoor settings. - Plumber also mentioned some items not to code in the original Coral Villa. - Room cleanliness overall was poor. And one of the RUDEST managers we have ever come across. DO NOT STAY HERE. AVOID AT ALL COSTS.