Mantra Aqueous on Port

nice bur small apartments had a weird smell in the bathroom (and towels), didnt have cleaning also personnel at reception is very helpful

Absolutely not a 4.5* hotel. Very disappointed on arrival. No reception open after 6pm so on arrival at 6:10 we were stuck outside waiting 20 mins for someone to answer the phone to provide check in details. Room is outdated, scruffy, smells damp and black mould everywhere. Blinds were broken, and apparently you don't get any house keeping for stays less than 8 days! The pool is unheated so pretty cold and dirty. The staff on reception blamed the private owners for all the faults but weren't willing to do anything about it. We feel very mis sold as their website says 4.5* spa hotel. It just means there are 'spa baths' on the terraces. The location is good next to the main street and beach but that's the only redeeming quality. Was really looking forward to a nice few days at the end of a long trip only to be let down by Mantra

Good location but be aware the pool is not heated (20 degrees - water at the beach 24!) We were so excited to leave the Melbourne's cold and dive into the warm pool water from our poolside room. In my opinion it was not worth the money - particularly for the poolside apartments in Winter - as the water is too cold to swim. I did end up having a long talk with Tamas (Front Office Manager) who was lovely. I believe they are in the process of upgrading but although the hotel is managed by Mantra it is run through a body corporate and private owners so this comes with some complexity.

We stayed at Mantra Aqueous for 12 nights and cannot say enough about how wonderful the experience was. The swim out pool room was fabulous and thoroughly enjoyable, even though the pool was a little chilly on impact you just had to count to 5 and it is winter after all. The staff couldn't do enough for you and nothing was too much. They were all super friendly. Nice and close to Macrossan St and all it offers and the beautiful 4-mile beach which we walked often. Absolutely fabulous holiday. Cheers Mark & Di

Booked in for 13 nights , pool freezing ,adults and children were complaining , room smelt musky after being away for sightseeing , pool does not look like what is in photos needs a good update .2 coffee capsules supplied with coffee machine if we wanted any more we could purchase more at front desk . I defrosted fridge after 2 days as freezer was full of ice . Had to go to front desk for toilet rolls and fresh towels , not what you would expect for $300 plus night motel. Side lamp and seat were not that clean . When asked by people where we were saying I was embarrassed and had o tell the truth ,been to Port Douglas on 6 occasions this has been he worst accommodation

Fantastic location, and exceptional staff, the manager Thomas was very helpful, and the housekeeping cleaned the room very well. We stayed here in July, and will be back next year. One of the best Mantras we have stayed in, however the rooms can vary, and some could use refurbishment. The pools are not heated, but luckily it didnt bother us.