Hotel Tsg Grand

Terrible experience. They forced me to purchase Dinner coupon at Rs 1500 per head. They were bold enough, not to hand me the keys of the booked room, if I don't pay extra for the dinner. The challenged me to cancel the booking of the room with no refund.

We went there in the month of September. The rooms were ok , The staff was very good and friendly thanks to front office staff Juspina , Mainak, Bishal and Arijit F& B staff Julee and Saraswati. The food was good and the portion was very generous thanks to chef Dipanka. Also thanks to Housekeeping staff Meena

Visited with my family at around 6 in the evening at restaurant mehak. The waiter simply denied that you cannot order starters now as the restaurant is closed, we will take the order after 7:30 pm. Seriously?? None of the hotels / restaurant will say this to the guest. What you guys are thinking? The customer needs to wait for 1.5 hours to eat something. No proper information is given by them the staff about the happy hours, however in reception they have the pamphlet displaying about the happy hour. I will attach the image. Upon asking about the same on billing time they simply denied that the offer is not valid for us. Staff naming PAPAI is very rude and dont even have the manners how to deal with the guest. I too work in the hospitality industry. And guess whats there excuse is - we cannot add beer in IMFL package. Seriously disgusting. Making customers fool. Management should seriously look into this matter.

Kind attention @Dakshin Bhaskar i have visited your hotel TSG GRAND for dinner with my family and that was a wrong decision made by me to enjoy but was ended up with the worst service with a bad experience. Never ever expected the worst ever service by the brand like you. The staffs was very rude and disrespectfull with the guest. They dont even know know to talk to the guest specially one guy whose name is PAPAI. You should keep the trained staff at hospitality. I will never ever suggest this place to anyone. NEVER EXPECTED THESE KIND OF SERVICES FROM THE BRAND LIKE TSG. FOR THE GUEST WHO LOOKS FOR TSG IN FUTURE - please take this as my personal advise

It was a pleasant stay and most importantly service was excellent and staff were well behaved. And the most touching was a small gift for next travel. Overwhelmed.

Hotel is good. Staff and food is also good. Good locate between the city.