Hampton Inn & Suites Baton Rouge/Port Allen

We travel on a motorcycle with limited storage, so we REALLY rely on "guest laundry" services being available. Our check-in was BEYOND pleasant and helpful thanks to Maxine and Michela (sp?)!! The detergent delivery had not yet arrived, so Maxine went out and bought some and texted me when she got back!! While she was gone, Michela helped me with exchanging decaf room coffee for regular coffee. The reason I gave it 3 stars is because (IMHO) Hampton is losing its prestige. Dont get me wrong, the room was clean but the hair conditioner in our bath was empty and the outlet the coffee pot was plugged into didn't work. THEN the content of the breakfast was minimal, average and just acceptable. Hampton used to be our favorite but Holiday Inn Express has REALLY stepped up their game.

There are definitely worse hotels out there. The stay was average. The first thing we noticed was the carpets were very worn. The rooms were ok. The place was simply worn and outdated and is in major need of repairs and renovation. It has the potential to be a very nice place to stay if they would make the necessary improvements.

Everything was great. We traveled from Houston to play in a golf tournament and have stayed here before. The rooms are getting a little worn but not bad. Fantastic overall experience and breakfast was awesome!

Disappointed in staff response to request for assistance with access to fitness center. I had an accessible room which was very nice and allowed good mobility( I use a scooter). The hotel itself was nice. Breakfast a little disappointing. A good variety but the eggs were an omelet and not fresh. Also I was charged more than price quoted with Hilton and Hampton inn would do nothing to correct problem even though I had a confirmation email with quoted price. Told I had to go through Hilton. Problem still not corrected.

Wonderful Staff from Front Desk to Hospitality Staff that prepares Free Breakfast to Housekeeping. Beds and Overall bedrooms were comfortable. Nightly fee reasonable and location not far for hwy and main roads. Look forward to returning.

My company had reserved the conference room and paid extra for the audio/visual package. When we arrived, the only AV equipment was a TV with no remote. The projector had no cables to connect it to the TV...which didn't matter since we didn't have the remote to change the input settings. I called the manager, Dennis Quinn, but he was absolutely no help. He blamed it on my boss, saying that we agreed to bring the equipment ourselves. This was a blatant lie since we agreed to pay extra to use their equipment. The rooms are not maintained well. Electrical switches didn't work, outlet covers were broken and cracked. I had mold in my shower while my manager found a box of condoms in his night stand. Thankfully the La Quinta nearby had a conference room available as well as rooms for our employees. We moved there and were very pleased. One note...the front desk (Maxine???) and maintenance personnel worked tirelessly to fix the situation, but their manager set them up for failure by not providing them with the tools they needed.

All was fair, until breakfast. Ate a piece of bacon, and there was a hair cooked in it. Was chewing it, and thought what the heck?... Told the woman that was preparing the bacon/while watching her put more bacon in the chafing dish....she said "OH" and put in more bacon on top of the other bacon. No apology. Nothing. Maybe a hair net would be called for. DO NOT bother giving a canned response. Just make sure protocol for health is followed. This experience totally reduced my rate of experience. Nothing like eating a piece of hair to wreck your day.

When I travel for work, I have two set criteria. 1- the place must be safe 2- the place must be clean. Being safe is nonnegotiable, clean it is what it is at times. Upon arrival, I checked into my room and the first thing I do is look at the bed I pulled down the cover and there are crumbs, I pulled down the sheet and there are more crumbs, so obviously somebody enjoyed food while in bed and the housekeepers enjoyed not cleaning the room. I go downstairs and was provided a different room, great! I'll let this go things happen ... I go to work I come back, roughly 9 hours later so that I can just go to sleep and start my day five hours after that, I'm unable to enter into my room the key doesn't work... I go to the front desk and was informed that someone else checked into my room went into my room and then realized they must've had the wrong room upon seeing my luggage.. So they provided me a new key, and I had to guess the rest of the night if I were safe or not. I have no intention to ever stay at this hotel again, it makes me not want to stay at any Hampton Inn ever again as well how absolutely deplorable, how despicable how disrespectful for you to be towards your customers. With all of that side, let's fix a few things as well, the furniture in the main lobby looks like somebody maybe use the restroom on it, or maybe threw up on it. In the morning, you have one individual who's trying to run the breakfast Station answer the phones and help people check out, we all know it's hard to hire help, so why don't you just close up shop, why don't you not overextend yourself, why don't you do a lot of things to ensure customers are properly cared for. Overall stay here if you would like to feel filthy and unsafe. If you prefer the creature comforts of basic, safety, and basic cleanliness, I urge you to say somewhere else.

The check in staff was indifferent and had an attitude. She went through the motions of checking me in and made me feel anything but welcomed. The room was badly in need of maintenance and updating. Everything was old and worn, not to mention the caulk around the tub was turning black with mildew. It just felt gross. I had stayed at the Hampton Inn in Tallahassee the night before and it was nice, updated and clean so I know not all Hampton Inns are like this. The floors of the elevator were so sticky my shoes stuck to the floor. When I told the front desk staff she seemed surprised. The next morning the floors were still gross and sticky. One of the elevators made all sorts weird noises as if it hadn't been maintained in ages. Would definitely not go back and the only reason I stayed is because I had my large dog with me so finding another hotel to accommodate us would likely have been challenging.