Ukino Palmeiras Village - 24h All Inclusive

Decepcionados con la falta de profesionalidad y de seguridad q hubo en el hotel. Sufrimos un caso de acoso grave, dimos parte al hotel y no quisieron ni llamar a la policía. Nos sentimos desprotegidos ya qie el acosador nos amenazó de muerte, y a todo esto el hotel no respondió. No hubo ni protección ni seguridad por su parte y para colmo asustados tuvimos q dejar el hotel antes de tiempo viendo la poca seguridad q nos prestaron. Un desastre en seguridad. Vamos a demandarlos.

Me my wife and 2 children aged 11 and 12 have just come back from a 4 night break here . First the reception guy couldn’t have been any nicer on first arrival . When I said I’m checking in he said first things first , how was your trip? . Absolutely lovely guy as were all the staff we encountered . Our side view double room was spotless . The beds were comfy as was the kids sofa bed. Onto the food . Overall we all thought the food was really good . A lot of variety and both my kids were going up for 2nd and third plates . The staff again were amazing and very polite . The British people on here complaining about the food must be used to chicken nuggets and other junk food. My youngest is the pickiest eater imaginable and she loved the food . She tried all sorts of food including paella and the different veg on offer and lived most of it . The snack bar does do basic burgers and hot dogs if that’s your thing but we’re in Portugal not the uk so we were more than happy with the food . The only thing I would say would maybe increase vegan options ? My wife can’t have dairy and although there was enough dairy free options she was quite limited in what she could have . Maybe a vegan pizza, or 1 or 2 vegan desserts and some oat milk would have been great. Soya milk is available at breakfast but is the most inferior of milk alternatives so a choice would have been nice . Now the entertainment . Just a big thankyou to all the entertainment/animation team.We enjoyed all the night time entertainment . The Portuguese dance show was great as were the traditional costumes . The tunnel of terror was brilliant ! Halloween is quite a big thing in our house and this was better than any of us expected . There was a delay on us entering but the young French lad was so polite and apologetic and kept telling us they want to get it right and it has to be safe . All 4 of us were absolutely buzzing when we came out of the tunnel . You could see the work and effort that had gone into this. Speaking of work and effort , the final Halloween show. Wow ! Absolutely brilliant . I can’t imagine the effort end work that went into this . The young French girl with blonde who created it was in tears at the end which showed how much it meant . My wife turned to me and said “I knew she’d have had something to do with it “ all the animation team were amazing but this girl was non stop throughout the entertainment , so a special thankyou to her . The entertainment is not aimed at the French . It’s done in 4 languages English, french , Portuguese and Spanish . I think the British people complaining should stick with places like Benidorm . In fact the worst parts of our break was British kids running wild whilst their “parents” were getting to drunk to care . Older French people at the buffet not understanding how to que was also annoying but in no way the fault of the hotel . Thanks again to the hotel and all the staff we encountered ! Ashley ,room 1432

Nous avons apprécié le service du personnel, très gentil,les chambres spacieuses,le restaurant reste correct, par contre l,hôtel est bruyant , surtout au restaurant. l’équipe d,animation est très chouette aussi. Les spectacles sont d,une belle qualité, mais les gens écoutent d,une oreille distraite et n,applaudisse pas beaucoup !