Hotel AquaCity Seasons

First Impression and Rooms The hotel presented three double rooms with noticeably varied layouts: one had a sofa, another a balcony, and the third, though lacking both, featured a larger bathroom. While the rooms were aesthetically pleasing, the experience was marred by excessive heat. Despite turning off the heating, the air conditioning maintained a frustratingly high temperature of 26–28°C, making it challenging to cool the rooms below 22°C. Additionally, the air conditioning system was excessively noisy, even in quiet mode, making it difficult to sleep peacefully. Questionnaires and feedback forms were provided in the rooms, but no pens or pencils were available to complete them. The in-room coffee was instant Nescafé, which felt underwhelming compared to the potential of offering Nespresso machines. On the positive side, room cleaning and towel service were provided daily, and the mattresses were comfortable. However, the beds often consisted of two separate mattresses pushed together rather than one large bed, which could affect comfort for some guests. Check-In and Check-Out The check-in and check-out processes were fairly smooth and efficient. The hotel offers an online check-in option, which seems convenient in theory. However, this feature is unavailable when booking more than one room. Even when using the online check-in, guests are required to upload pictures of their passports, but the hotel still requests physical passports upon arrival, making the online form feel redundant. Hotel Facilities The hotel provided a chip bracelet for access to the facilities, but the use of these fabric bands seemed questionable from a hygiene perspective, as they appeared to be recycled. The pool area was enjoyable, and while the equipment and surroundings were generally good, they did show signs of aging. The sauna selection was impressive, though there were strict rules for use, many of which were ignored by other guests. The hotel enforces a strict no slippers/flip-flops policy in the sauna, citing hygiene reasons. However, this felt somewhat inconsistent, as some guests had visible toenail fungal infections, which seemed even more unhygienic. Additionally, the floors around the facilities were slippery, and I observed several people falling, so caution is advised. Dining Experience Dining at the hotel was the biggest disappointment. Coffee, tea, and juices were not available during dinner, only at breakfast, despite the all-inclusive package. One evening, a free jug of tap water was placed on our table, but on the second night, we were charged €3 for the same tap water. This charge was justified as part of their policy, but we were not informed in advance that tap water would incur a charge, which felt misleading and unfair. On a positive note, the hotel offered some typical Slovakian dishes, which were flavorful, along with healthy options. However, the selection included commercially packed items like pâtés and soft cheese, which felt lazy

-Checkout already at 10am -30 euro extra fee for 2h late checkout -As a Spa hotel the Spa should open earlier then 12 during the weekends

Hotel Seasons Aquacity Poprad bardzo ok. Czysto. Pokoj standard 318 bardzo duzy. Widok marny, ale balkon byl. Wygodne duze lozko, extra dostawka dla dziecka- nie lozko polowe tylko sofa z normalnym materacem. Do term pietro w dol, osobne wejscie dla gosci hotelu. Wszedzie da sie dojechac wozkiem, sa windy. Personel przyjemny. Termy fajne, ciepla woda, jest co robic. Saunarium rewelacja, 2h dziennie mozna z dzieckiem wejsc. Najslabsze dla nas posilki- wybor maly choc jakosciowo dobre. Kuchnia slowacka jest ciezka, to nie wina hotelu, ze nie wszystkim smakuje. Platne napoje do kolacji, nawet woda. Ogolnie pobyt udany. Chetnie wrocimy. Stosunek jakosci do ceny na plus. Jezeli komus zalezy na widoku- lepiej brac pokoj w hotelu Mountain view- to po 2 stronie korytarza, widok na Tatry Wysokie.