Casa do Mercado

I booked this hotel specifically because it advertised a 24/7 front desk, which was crucial for us as we were traveling with a small child. It is advertised on all booking platforms as having a 24/7 front desk. However, upon arrival, we found that this was not the case. There was no one available to meet us, and we had no information about our room. There was a poster on a table stating they had a telephone reception, although, they were only available between 09:30 and 01:30, which clearly does not meet the promised 24/7 front desk service. We decided not to stay at the hotel and requested a refund, but the hotel refused. This was a disappointing experience, and I would not recommend this hotel based on their failure to provide the services they advertised.

Localização óptima, apesar de ponta delgada não ter muito para ver. Por isso ser perto ou longe seria igual... Pequeno almoço satisfatório, pão e croissant eram secos... podiam ter mais produtos regionais... o quarto e as comodidades eram todas boas, cama confortável e quartos silenciosos. Fizeram upgrade e ficamos num quarto com cozinha. Até aí tudo ok, não pedimos, mas agradecemos... O que não gostamos foi do facto de como tivemos cozinha, o.pequeno almoço que nos deixavam vinha sem louça, o que nos obrigava a lavar as canecas e talheres para comermos no dia a seguir... Se eu quisesse lavar loiça nas minhas férias teria ficado efetivamente numa casa... Também ficamos desagradados com o facto de nos terem dito que nos deixavam o pequeno almoço de sábado na tarde de sexta, visto o nosso voo ser de manhã cedo e termos que deixar o quarto às 6h30 da manhã. A troca de toalhas e limpeza do quarto era de 3 em 3 dias e no nosso não foi feito. Presumimos que seria porque sairiamos na noite a seguir, mas o facto é que devido aos banhos termais as toalhas precisavam de troca... É o que é.

Séjour du 2 au 5 mai via Expédia. Réclamation en cours. Notre plus mauvaise expérience d'hôtellerie en 30 ans de voyage que ce soit au niveau de l'hôte ou de l'agence (*******) A fuir !! Worst guest and worst travel experience (*******) ever in 30 years. Really do not recommend !!

Cette hôtel est très très bien situé Nous avons eu une très belle chambre. Tous les matins nous avons reçu un panier petit déjeuner très sympathique et copieux! Nous avons passé 3 très bonne nuit. Le lit est super confortable bref on recommande.

We spent the last 7 days in Ponta Delgada and made Casa Do Mercado our home for the week. We had a lovely stay. We stayed in the apartment with a city view and it was perfect for us. Francisco helped us get settled on our first day and the housekeepers even set up a third bed. The location is perfect and you are close to many bakeries and restaurants. We would definitely stay here again!

Very beautiful room - modern feel and decor with private spacious bathroom and shared kitchen equipment. Good quiet central location near the main boulevard - sea and farmer’s market. Very helpful communicative host who was always available for help or info. Would book this again considering quality for price.