DoubleTree by Hilton Jakarta Bintaro Jaya arvostelua

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特別好，下次來，還會住這裏

Great location, very close to LRT Jurang Mangu and directly connected to Bintaro Jaya Mall, which has plenty of shops and restaurants. The BX Sea Aquarium in the mall basement is perfect for kids. The hotel opened last year, so facilities are new and the environment is excellent. Breakfast is tasty, but the restaurant can get crowded during peak times.

Excellent stay for me and my kids, we enjoyed the variety of breakfast and hotel facilities. The location was superb, connected the bxc mall and the hotel gave us a free voucher for bxsea aquarium. Hotel staff are all very polite and helpful.

前台服務很熱情

這次入住體驗真的超出預期！酒店位置特別方便，出門就是地鐵站，去景點和商圈都超順路。前台小姐姐辦理入住速度很快，笑容也特別親切，還主動給我們推薦了附近的特色餐廳，超貼心～ 房間打掃得特別乾淨，床品軟軟的很舒服，晚上睡得特別香。浴室熱水充足，水壓也剛剛好，洗去一天疲憊太舒服了。早餐種類特別豐富，食材新鮮，味道也很贊，熱乎乎一碗暖心又暖胃。 最驚喜的是房間隔音特別好，雖然在市區但晚上特別安靜，完全不用擔心吵到休息。退房時工作人員還幫忙叫了車，全程體驗都很順暢。下次來這邊肯定還選這家，已經推薦給朋友啦！

服務好乾凈

An absolutely perfect stay from start to finish. The service was impeccable – staff were consistently professional, warm, and attentive to every detail. The rooms were spacious, clean, and exceptionally comfortable, providing a true sense of relaxation. One of the highlights was the direct access to a large shopping mall, which made dining and shopping incredibly convenient. I highly recommend this hotel to anyone looking for a seamless and enjoyable experience in Bintaro. I will certainly return the next time I’m in town.

很棒的體驗

Exceptional Stay at DoubleTree Bintaro – Always Feels Like Home I had the pleasure of staying at the DoubleTree Hotel Bintaro from June 18 to June 20, in the King Room with a Sofa Bed. As always, my experience at this property was nothing short of amazing. The level of comfort, cleanliness, and service remained consistently excellent throughout my stay. Although I did not opt for the breakfast buffet this time, I genuinely missed the hotel’s signature morning spread, which I remember fondly from previous visits. Their breakfast selection has always been a delightful part of the stay, and I look forward to enjoying it again on my next visit. What truly stood out during this visit was, once again, the exceptional service from Bella. Her warm hospitality and attention to detail went above and beyond expectations. It is always reassuring to be welcomed by familiar faces who consistently provide such high-quality service. I’m sincerely grateful to Bella for making my stay as comfortable and pleasant as ever. There is absolutely nothing I could point to as a shortcoming during my time at DoubleTree Bintaro. Everything met or exceeded my expectations, and I wholeheartedly recommend this hotel to anyone seeking a reliable and relaxing stay in the Bintaro area.

Great experience! Pleasant stay for all of us. Breakfast options may be improved.

I recently stayed at DoubleTree by Hilton Jakarta – Bintaro with my family, and overall, we had a good experience in terms of location and dining service. The hotel is conveniently located, and both dinner and breakfast were enjoyable, with a good variety of food and excellent taste. The restaurant team did a great job. However, there are several service points that need serious improvement, especially considering this is a Hilton brand property. We arrived at the hotel around 16:30, yet surprisingly, our room was not ready. The receptionist told us to wait for an additional one hour, despite us paying full price and arriving well past the standard check-in time. This was especially inconvenient because my son was not feeling well and needed to rest immediately. After we expressed our dissatisfaction, the front desk suddenly “found” a room that was ready. Unfortunately, the room did not match our booking preferences. I had specifically booked and paid extra for a high-floor room, but we were assigned a room on a lower floor. When I asked for clarification, the hotel staff mentioned it was an “upgrade.” However, upon checking, the so-called upgraded room was only 4 m² larger and the price difference was merely 8–10 USD compared to the original booking—hardly a meaningful upgrade and not aligned with what we paid for. Additionally, I had included a dinner package in my reservation, but upon check-in, no one informed us about the dinner details. We had to proactively ask for information, otherwise it would have been overlooked entirely. I understand the hotel was at full capacity due to the holiday season, but frankly, this cannot be an excuse for such disorganized service. This is DoubleTree by Hilton, not a standard budget hotel. Proper preparation for peak seasons is expected from a global hotel chain, and this experience fell short of that standard. In conclusion, while I appreciate the dining experience and the hotel’s convenient location, the check-in process and handling of my booking were disappointing. This stay has made me reconsider whether I would return to this hotel in the future.

새로지은대라 깨끗하고 좋네요 ㅎㅎ

Good hotel. Clean and convenient. A little noisy if you have your room facing the road