DoubleTree by Hilton Jakarta Bintaro Jaya

I recently stayed at DoubleTree by Hilton Jakarta – Bintaro with my family, and overall, we had a good experience in terms of location and dining service. The hotel is conveniently located, and both dinner and breakfast were enjoyable, with a good variety of food and excellent taste. The restaurant team did a great job. However, there are several service points that need serious improvement, especially considering this is a Hilton brand property. We arrived at the hotel around 16:30, yet surprisingly, our room was not ready. The receptionist told us to wait for an additional one hour, despite us paying full price and arriving well past the standard check-in time. This was especially inconvenient because my son was not feeling well and needed to rest immediately. After we expressed our dissatisfaction, the front desk suddenly “found” a room that was ready. Unfortunately, the room did not match our booking preferences. I had specifically booked and paid extra for a high-floor room, but we were assigned a room on a lower floor. When I asked for clarification, the hotel staff mentioned it was an “upgrade.” However, upon checking, the so-called upgraded room was only 4 m² larger and the price difference was merely 8–10 USD compared to the original booking—hardly a meaningful upgrade and not aligned with what we paid for. Additionally, I had included a dinner package in my reservation, but upon check-in, no one informed us about the dinner details. We had to proactively ask for information, otherwise it would have been overlooked entirely. I understand the hotel was at full capacity due to the holiday season, but frankly, this cannot be an excuse for such disorganized service. This is DoubleTree by Hilton, not a standard budget hotel. Proper preparation for peak seasons is expected from a global hotel chain, and this experience fell short of that standard. In conclusion, while I appreciate the dining experience and the hotel’s convenient location, the check-in process and handling of my booking were disappointing. This stay has made me reconsider whether I would return to this hotel in the future.

酒店很新，設施服務都挺好，地理位置也不錯，旁邊就是很大的shopping mall，衹是早餐一般般

Pelayanan saat check in baik dan tidak dipersulit, untuk kamar sempat komplain karena AC nya panas udh 45 menit tidak juga dingin.. Untuk koridor depan Lift sepertinya AC nya tidak di nyalakan jd terasa panas