The Promenade

The hotel was good on the whole, our room was a superior and was very comfortable but it was on the back of the hotel which was a little noisy. We were only staying for 2 nights so didn’t bother to ask if we could change it. The main restaurant bar area is very nice and seems quite a trendy place on the local scene, the problem is the staff in the restaurant are totally disinterested and it takes 15 minutes to get a cup of tea which is only a half full and none of them understand what the problem is. Also in the evening it took the same to get a wine menu and the same to get a glass. All told the hotel restaurant could be great with a bit of staff training.

Excellent location on the promenade On the promenade lovely location friendly staff could do with some updating Extractor fan was very noisy

Lovely location , and good food in the dining areas. , but everything else was far below our expectations . The hotel is in need of a complete makeover. The rooms are tired looking with furnishings from the 70’s. Our first room. (3) was directly over the kitchen with a very noisy extractor fan than ran from 5:30am to 11:30pm. We switched room to the third floor which was quieter during the day but next to the top floor restaurant and kitchen plus a smoking area directly outside our room for the restaurant guests. The room was very dated and hasn’t been renovated for a very long time . The layout was particularly awkward as it was impossible to get past the wardrobe with the door open or put the bags inside the wardrobe . The room itself was large but the empty space was wasted , adding an extra chair would have gone a long way to making it a more comfortable room. There were plenty of staff , but most just standing about doing very little , getting a tea and coffee at breakfast was a 10 to 15 minute wait , despite at least one person standing idle at the machine. The reception was unable to organise any tours for us , which we felt was odd. Pool although a little small was nice and warm , but did not have a shallow end ( 5feet throughout )so it would not be children friendly

A small boutique hotel on the promenade which is the only good thing about this place. Rooms aren’t up to mark with worn out interiors and are pretty small. Service really needs to be improved upon, food served for breakfast was cold ( Dosa) The hotel is surviving only because of its location it seems, there many properties in the neighbourhood one can con consider. Not recommended at all.

Séjour d'une nuit pour un couple. En entrant dans l'hôtel, on pouvait imaginer du haut de gamme, mais très déçu. Notre chambre donnait sur un mur et était à côté des climatiseurs extérieurs. Donc chambre bruyante. On n'y a pas mangé, préférant un petit resto indien Surguru. Service très impersonnel.

I was staying in room no 33 Our staying is very peaceful And housekeeping team doing very good job specially housekeeping supervisor mr saravanan doing amazing job he is taking care of us and he is talking with us very friendly housekeeping staff soundrya she is cleaning our room everyday it’s a good job she is doing good maintaining room It’s Very professional thank you…