The Shore Beach Resort Palolem

Spent every evening here to watch the sunset and have either a meal or drink. Service was faultless and welcoming every time. Kartik in particular gave an excellent service, extremely friendly and professional.

Not worth it at all. No water in the washroom for 18hrs. The owner was very rude. No manners to talk to females. The staff was misleading. After water complaints constantly making fake commitments about water issue solutions. Till the check out time there is no water and when asked for refund, owner rudely saying you should leave this property after water issue complaint you raised, and could have refunded you fully. Very rude, no professionalism, fraud and liar. Do not book this property if you going there to enjoy beach peacefully. They going to messed with your mental peace.

Although our visit was during off season I still expected a certain level of service which was not apparent which is a shame. We had a room at the front which was the main reason for staying and the view did not disappoint. On the run up to our stay I had messaged the property a couple of times but it had taken over a day for them to get back to me. On arrival I attempted to pay using my card but couldn't as their machine did not accept international card. I was told I could go to an ATM in the next town but refused as I would get charged and could only take out £100 at a time, the stay was more. I asked several times about paying but felt the English understanding was not great. I did worry about this as was going to be checking out at 7 am one morning and did not want any delays. However on the last night they brought someone from another hotel who I paid using their cash machine. All a bit odd for a resort catering for international tourists. On our first morning we were going on a tour and wanted breakfast, however I was told the chef was sleeping and would not be there until 9:30 so we went elsewhere. There was no fridge in the room and no ice available on the property. I can see this being a good resort during high season but we should still receive a certain service if they are willing to take out money. From the main road to reception is quite a walk and I never had any assistance with our cases despite it just being myself and young son. When leaving, likewise, there was no one around so I just left my key on the desk and struggled with our cases to the road. The male staff all seemed very young and I wasn't quite sure who was in charge. One of them I saw at night from the balcony hurting and kicking one of the resorts dogs on the beach which really left a bad taste.

I booked and paid for 2 superior Seaview rooms, well in advance of our trip. When we arrived was told 1 booking was cancelled, eventually was offered a different room Rs 4,000 cheaper no money refunded! Other people were in the room booked by me and they had booked 1 day before. Nice property nice location run by cheating people.

C’est un hôtel qui est situé sur la plage de Palolem directement, avec une très jolie vue, vous avez la possibilité de manger sur la plage vous avez également des transats pour vous reposer. Vous avez un bar à l’intérieur et vous avez également des petites maisons à l’arrière au deuxième niveau par rapport à la plage. Concert le soir de temps entends, bonne ambiance