Hoposa Hotel & Apartaments VillaConcha

We have had the worst experience with this property after staying with them in June. We had booked 6 apartments in the property through a 3rd party website. We subsequently cancelled 2 apartments and kept 4. When arriving at the hotel the check in was very confusing. The staff told my parents there was no studio apartment booked for them and they would need to pay for a large apartment. After arguing for a bit on this we gave in and paid, with the idea we would take it up with the intermediary at a later date. Once our trip was finished, my sister noticed she had been charged twice on her credit card for her apartment. We contacted the property and they advised they had charged her for a no show. Obviously she was not a no show since she had stayed at the hotel and they had seen her passport at check in. It has turned out since then that the hotel gave my sister one of the apartments we had cancelled and marked her room as a no show. We have provided proof of cancellation numerous times but the hotel is refusing to refund my sister for the double charge and my parents for the overcharge. The intermediary will not help as the charges have been made by the hotel. This experience put such a dampener on our holiday. We have lost out on €2000. We are now taking legal action against the property. DO NOT STAY HERE!! Such a bad experience and terrible customer service

Great hotel with very clean and up to date facilities, the location was superb and all the staff were brilliant. I rented a bike along my friend who brought his own bike, but special shoutout to the staff in the bike shop, incredibly helpful and attentive! Can’t remember their names one was an older male who put my friends bike together and the other was a blonde lady who assisted me in choosing my bike! Would highly recommend the hotel and bike rental.

Incredible place especially for families with small children. The atmosphere is very enjoyable, well located and the food is delicious

Mi estancia ha sido excelente, personal muy amable, el hotel muy limpio y buenas condiciones. Volveré a repetir la próxima vez!

Trato excelente por parte de todo el personal, buffet muy variado y instalaciones muy comodas y limpias. Un agradecimiento especial a Enrique, el director del hotel.

Nos alojamos en el Hotel Villaconcha durante una semana y la experiencia fue excelente. La ubicación es ideal: en una zona tranquila de Puerto de Pollença, a pocos minutos de la playa y del paseo marítimo. Las instalaciones están muy cuidadas, con varias piscinas (incluida una climatizada y otra para niños), gimnasio y servicios ideales tanto para familias como para deportistas. La habitación era amplia, limpia y cómoda, con cocina equipada y un balcón muy agradable. El desayuno buffet fue variado y de calidad, con opciones para todos los gustos. Pero lo mejor, sin duda, fue el staff: inmejorable. Todo el personal fue amable, atento y siempre dispuesto a ayudar. Nos hicieron sentir como en casa desde el primer día. Volveríamos sin dudarlo. Muy recomendable.