Majoituspaikan vastaus: Dear Guest,Namaste and warm greetings from Snow Peak Hotel!Thank you for providing your valuable feedback. We apologize for any inconvenience you experienced during your stay. We will ensure our staff receives proper training to prevent similar issues in the future.I would like to clarify a few points from our end. Firstly, while we do provide basic toiletries in the room, they may not have met your expectations. We offer what is listed on our online platform. Secondly, you booked a Standard Deluxe room, but we upgraded you to a Deluxe Double room, which is a higher category. Please note that room upgrades are subject to an additional charge, which is reflected in the higher rates for different room categories online.The amount you paid at check-in was agreed upon mutually, based on the room category you received. We hope this clarifies any misunderstandings that may have arisen from miscommunication or language differences.We appreciate your feedback and will be more attentive to these details in the future. We look forward to the opportunity to serve you again.Warm regards,Prashant Rijal
sir.rob1n
Deluxe Double -huone parvekkeella
Majoittunut 3. 2024
Yksin matkustava
1 arvostelu
9.0/10
Mahtava
Lähetetty 11.5.2024
Very nice hotel. Good location just a walking distance to central bus station and a big park near the lake. I was there for one night only, the room was on the top floor, spacious, clean and comfortable, the city view was nice but unfortunately it was very foggy in the morning and during the day and the snowy himalaya mountain ranges were not in sight at all (bad timing🙁). The staff services were great, very helpful and attentive (especially Mr.Milan Aryal 👍). The food from resto (pasta) was also very nice and tasty. Keep up the great work and surely will stay at snow peak hotel if ever go back to Pokhara! Cheers...
Käännä
Majoituspaikan vastaus: Dear Valuable Guest,That sounds like a wonderful experience at Snow Peak Hotel in Pokhara! It's fantastic that you found the location convenient and enjoyed the proximity to the central bus station and the scenic park by the lake. It sounds like the staff, especially Mr. Aryal, went above and beyond to ensure your satisfaction, and the delicious pasta from the restaurant added to the overall experience. Your positive feedback will encourage them to keep up the great work. Here's hoping for clearer skies on your next visit to Pokhara! Cheers to more memorable stays at Hotel Snow Peak in the future!Thank you.
Majoituspaikan vastaus: Dear MCPO,Your 5/5 rating fills us with joy! Thank you for your recent stay and amazing pictures clicked at Hotel SnowPeak. We are committed to continuous improvement and your feedback helps us immensely. Look forward to serving you soon!
Mahadi Hasan Rasel
Deluxe - Perhehuone - Parveke
Majoittunut 8. 2023
Perhe
5 arvostelu
10/10
Ylivertainen
Lähetetty 28.9.2023
Great experience. The hotel is located in a perfect place. You will be able to see the peaks from your balcony and roof top. The hotel is very clean and neat. Rooms are spacious and comfortable. Hotel staff are very friendly. My stay was enjoyable here. I recommend this hotel.
Käännä
Majoituspaikan vastaus: Dear Mahadi Hasan Rasel,Thank you for choosing us and giving us a perfect rating. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service.
Anonyymi käyttäjä
Majoittunut 11. 2022
Yksin matkustava
1 arvostelu
10/10
Ylivertainen
Lähetetty 30.12.2022
위치도좋고 전망도 좋고 직원들도친절하고 룸컨디션도좋고
다좋았네요
Käännä
Majoituspaikan vastaus: Thank you for taking the time to rate our hotel with 5 stars! We hope to have you back with us soon!
Vieraskäyttäjä
Majoittunut 4. 2025
Pariskunta
6.0/10
Lähetetty 14.5.2025
Average old hotel, average cleanliness and ill maintained facilities (TV etc). Dining hall is small with limited spread of breakfast items. There are many hotels nearby with better rates and appearance. Location of the hotel is very good- near to shopping complex, Pokhara lake, garden, Airport etc. Rate also seems to be high was compared to other hotels in the same area.
Käännä
CHUL WON
Majoittunut 3. 2025
Muu
8.0/10
Erittäin hyvä
Lähetetty 4.4.2025
조용 청결했슴
Käännä
Explorer27672801703
Majoittunut 12. 2024
Pariskunta
10/10
Ylivertainen
Lähetetty 29.1.2025
They made all the arrangements according to me. It was a good stay. The hotel room I got, had the good mountain view. Room was clean. Bed was clean. Good toiletries. Staffs were nice with us and Helpful. Their vegetarian items are good. We didn't visit outside for Halal food last day.
Käännä
Vieraskäyttäjä
Majoittunut 1. 2025
Muu
10/10
Ylivertainen
Lähetetty 15.2.2025
Good Experience and having good service with best quality food as per our requirement. Stay and Snow Peak and enjoy the Nepal Trip and roam Pokhara to see Historical places. Enjoy Nepal Trip and don't miss to visit Muktinath Temple and feel the wonderful Mountain Views.
Käännä
Vieraskäyttäjä
Majoittunut 1. 2025
Muu
10/10
Ylivertainen
Lähetetty 12.2.2025
Very good hotel with an amazing view. Towels, conditioner, hot water. The bed was cosy and very good. Breakfast was served upon request at the time you prefer. The service is quite slow, I ordered tea and waited for 1 hour. Well, that happens) The hotel is 3 min walk from the lake, all shops and cafe are around. I didn't hear any noise from the street though and slept very well for 2 nights. Hotel is recommended
Käännä
Ikhlaque
Majoittunut 10. 2024
Muu
10/10
Ylivertainen
Lähetetty 16.11.2024
Best value
Fantastic location and nice staff! Big and clean rooms!
Käännä
Majoituspaikan vastaus: Dear Valuable Guest,Thank you so much for your wonderful feedback! It was a pleasure having you stay with us, and we hope to welcome you back again soon!Thank you.
Natalia
Majoittunut 10. 2024
Muu
10/10
Ylivertainen
Lähetetty 11.11.2024
Compliment for the staff
We stayed in this hotel for almost a week. The rooms are good and there is hot shower 😍 after 2 weeks of trekking that was very important to me😅
The food was great, everything was fresh made.
A big compliment for the hotel staff. They really did everything to make our stay as perfect as possible. All of them were very kind and treated us very well!! :)
Käännä
Majoituspaikan vastaus: Dear Valuable Guest,Thank you so much for your kind words! We're delighted you enjoyed your stay and that our hot showers, fresh food, and the efforts of our staff were a welcome treat after your trekking adventure! We hope to have the pleasure of welcoming you back for another stay in the future.Thank you.
Vieraskäyttäjä
Majoittunut 11. 2024
Muu
8.0/10
Erittäin hyvä
Lähetetty 16.12.2024
Service was good , room are cozy But one thing should be improved is to open restaurants 24 hours , food was also overall good but its little far from phewa lake although there is facility of everything like tickets booking, bunjee , spa etc...