Aston at Poipu Kai

Place was equipped with the minimum

1＞ Aston at Poipu Kai is a property management company and not a hotel chain 2＞ We booked an airbnb type of accommodations with Aston . The main aim was to take part in the Kauai Marathon and we wanted to stay somewhere close by 3＞ The apt we got was a disaster . The temperature and humidity was so high during the week .The marathon was on September 1st. There was no air-condition thro the apt , only a portal ac was kept in the bedroom which barely cooled the place . The fans in the room barely rotate , just circulating the hot air! When we bought that to the attention of the management , they said that "oh we are a NON AC property management company" which is totally baseless, this is Kauai!!!! , It is not mentioned at all in the website! So we were not able to use the front room , kitchen or anything else except the bedroom due to the heat and humidity 4＞ The apt given was on level 1 and stairs to that were too steep, We had to carry our luggage up the stairs!!! If this was the deal then we should have been told upfront about it , we could have chosen something else more comfortable We stayed at the KAHALA 1901 Poipu Road, Unit 922 , posting this here so that it helps folks decide ! We also found a dairy which mentioned this air-condition issue way back in 2019!!! Also pls note that we paid 880 dollars for two days!!! 440 for single day with no air conditioning! Making it the most expensive rentals ever!!!! Having said this the front desk person Kaysha and John(the maintenance person) were very customer friendly and helpful. They provided us with two fans which did not help at all In a nutshell be careful of what you are given , ask about the AC and also the stairs ! There is no use of having a big apt if you can use only the bedroom and have to carry your luggage thro steep stairs

There was no one there to check me in, and it took me 30 minutes to figure out how to get the room key from the lockbox. The worst part was that the instructions for accessing the room were distorted, cumbersome, and incomprehensible. I was told to get the keys from the lockbox in front of the room. If I had known it would be such a hassle to check in, I would not have booked the hotel. I booked over the phone, and the quoted amount was lower than what I ended up paying. The resort fee only included the swimming pool and nothing else. Unexpected charges of $100 each appeared on my credit card on multiple days. When I called the hotel, they said their system was down and promised to call me back, but no one did, leaving me anxious. I will never return to this place. While the location and room were great, the service was terrible. No additional pillows were provided, and there was an extra charge for everything, even an additional fan. The AC was only in one room, and if you asked for another, there was an additional charge. I went to celebrate my child's birthday, but they had to sleep without AC.I booked two bedroom but ac is only in one. This place is not worth the price .