Marriott's Waiohai Beach Club

Been here 3 times in 15 years, so definitely like this Marriott property, beautiful grounds, and excellent service! However, the public beach is very popular and BUSY with many non-hotel guests and surfers using the Marriott showers and chairs. Poipu Beach is wonderful, but just be warned this isn't a "peaceful" location.

We are owners here and come every few years as we like to enjoy various MVC properties. I can say without a doubt that the Waiohai is the most poorly maintained in the portfolio. Rather than complain about the room location I would like to address the cleanliness and maintenance of the room we stayed in. It is terrible. The handles on every cabinet has a ring of stickiness and dirt around them, most cabinet doors seem ready to fall off. The sofa is totally bagged out and desperately in need of replacement. I believe if someone left this sofa out with a “free” sign on it, no one would pick it up. Stains in the carpet and obvious wear. We are located well away from the ocean, despite having an ocean view ownership which would be nice and quiet except there is a faulty pump or something at the lagoon pond that makes a strange croaking noise day and night. I know that they update the rooms every few years however, when we last visited in 2022 they were already in need of update and have not done so in this time. I would complain directly to management but what does this solve? In my experience, not much. Every year our maintenance fees increase in our ownership, but it is very obvious these funds don’t go towards maintenance or upkeep. My advise to anyone looking to stay in the area on on this island is to book elsewhere. I know we don’t plan to return again for some time, and hope that maybe in a few years they will have sorted this property out. I must mention that the staff is friendly enough, I suppose that is something. I understand this is a popular property and tons of visitors come through but it is no excuse to keep things so poorly.

Absolutely perfect! The room was so comfortable. The kitchen was large. The beach was excellent. I do wish there was more restaurants on site but the pool bar/restaurant was fine and open 11-7??. The beds were very comfortable and the room was spacious and large. Not too big of a resort and able to park close to room easily

We were checked into a room that smelled bad. We had a strong sense there was also likely mold in the room. My wife did not feel well after being in the room for just over an hour. I was luckily was able to go to the registration desk and get them to change our room otherwise I would be very worried.

Easy checking, comfortable bed, beautiful sites on the beach and pools with an easy fast checkout.

The resort is a big okay & I’m not picky., but, for price I expected more. Typical resort, NOTHING special….. two small pools overrun with children & pool scum around the perimeter of the pool. For a resort of this size & caliber the pools are lacking. I would never choose a chair by the pool unless you want to listen to screaming children. There are loungers in a grassy area overlooking the ocean which is nice, but if you want an umbrella it’s $35/day. Poipu beach is accessible from the resort , but extremely crowded because of the public access next door . Additionally, patrons from neighboring resorts come & take chairs in the grassy areas because no one seems to monitor this, seriously disappointing for a Marriott. Because the resort is next to a huge public parking lot so people are not only coming & going all day, but worse, local teenagers are hanging out in the public parking area until late into the night. Hale 5, 6 & 7 all have rooms that overlook this parking lot & should be sold at a discount …..paying $1000- $1200/night isn’t fair for those rooms. We started our stay in Hale 6 (even though I called twice before arrival stating I absolutely do not want a room overlooking the public parking lot)upon check in, we arrived around 2 pm & got our room at 4pm…. The young man checking us in stated I see your request for NO Parking lot views & could not disclose our location at 2pm, but assured us we were in a beautiful location. Obviously, he was lying since our room was in hale 6 overlooking the parking lot. So incredibly disappointing. Thankfully, Glenda at the front desk moved us to Hale 8 (but we had to check out of our room at 10am the next morning & couldn’t get to new room until 4pm - big inconvenience when you pay $1000+/day)…. Again, rooms overlooking the public parking lot should definitely be sold at a discount. It should be noted: rooms are very nice, with very comfortable beds. Also, Kaua’i is amazing, I would just find somewhere else to stay. Sorry Marriott, I think you are taking advantage of customers if you sell them an “ocean view room”, but they actually overlook a public parking lot with a little peek a boo view. Very deceptive.