Paradise Beach by Horizon Holidays

Oui mais des choses a améliorer pour être au top. Assez mitigé sur cet hébergement car il a certaines prestations +++ et a côté de ça du cache misère & des choses sales. Les plus : la propriété, l accès a une très jolie plage, le personnel de sécurité & jardinage très poli & sympathique, la qualité des appartements. Les moins : une grosse fuite d eau dans un placard qui vient de la chambre au dessus avec du goutte a goutte perpétuel, la piscine qui clairement ne me semble pas filtrée correctement au vu du nombre de trucs flottants & particules dans l eau, le haut de la hotte aspirante qui était très crasseuse, le placard de l évier vaisselle très sale. On va dire que quand on regarde pas dans les détails c est parfait, mais des qu on creuse un peu ça devient moyen +. Je pense qu il faut améliorer ce point afin que l expérience soit parfaite de bout en bout. A noter un parking top sécurisé & une expérience au final bien supérieure à la moyenne.

During reservation process, notify customers and give full transparency regarding noise levels from ongoing construction projects. We stayed in the penthouse apartment. The constant construction noise from next door, early morning until night, made our stay unbearable and not worth the cost. We were woken up early every day from the ongoing noise and could not relax. Despite requesting compensation, our concerns were ignored. Ignoring customer feedback without taking action is unacceptable. Extremely disappointed with lack of consideration when requesting compensation. We had booked months in advance, we would have never known before arriving that there was renovation works with drilling, heavy machinery, workers shouting, they would have clearly known there was and did not care to inform us. Had we been informed, we would have never chose to book and not choose to spend our money here. We had no orientation session upon arrival, the resort manager only turned up the day after we arrived. Overcharging €95 for an airport shuttle per way when airport is only 16mins away whilst a taxi for two cost us only €28 is unreasonable. There was a lack of food options, the resort lacks a restaurant/bar, on-demand chef service or food delivery, in house chef services require booking 2 days in advance, whereas other resorts provide breakfast and dining options on-site. Lots of mould in the bathtub and encountered a large cockroach crawling out from under the fridge, cockroaches are known to spread harmful bacteria like listeria, and is particularly dangerous for pregnant women. Sadly, this stay did not match the price or quality we expected. Recommend that you can find better with the price we paid.

Hôtel magnifique avec un personnel vraiment géniale est attentif, des gens juste formidable. La plage juste en face a 2mn a pied est un vrais paradis. Personnelle est hôtel vraiment au max demande de taxis via le personnel de l’hôtel possible est rapide. Un vrais paradis sur pied. Je conseille a fond s’en hésitations