Hampton Inn by Hilton Sarnia

Excellent

Clean, comfortable, sufficient Handicap Parking, and nice little touch’s. Hilton sends reminder/confirmation a day before.Contactless check in worked flawlessly. Bathroom had a nice after build plug in night light in the bathroom! Smart as we usually have to leave the bathroom light on and partially close the door. Lower stepping tub/shower with a perfectly placed grab bar . (And this was a regular room handicap accessible. ). We arrived after 10 hours on the road for a one night stay over to break up a long drive. The two women at the desk, Heena and Tanveer were just as the best hospitality staff should be. Warm smiles and even though I had pre-checked in, I decided to get a couple room card keys. About 15 minutes after settling into to what seemed a really nice clean room, my wife who was the third to use the bathroom said, the toilet would not flush. I thought, oh boy! I knew we would be taken care of but didn’t really want to move to a new room. I called the front desk and Heena said “I will be up in five minutes “ I didn’t time her but it was not any longer than she had said. She lifted the top of the toilet tank and looked in, she didn’t adjust or fix anything. She pushed the handle as normal and it flushed. She explained that the small tank of flushed two times in quick succession would be slow to fill up, but that it always would. Made sense, she was right and I didn’t feel embarrassed for asking. About an hour later, we had a take out dinner and the restaurant didn’t include utensils. I thought, I doubt the font desk will have plasticware. I asked Tanveer this time, she said yes, of course, what do you need and how many. If I had one full disclosure possible criticism, my wife and adult who wanted the heat on even though the room temp was good , had me turn it up for a few minutes to 80 degrees. She said the unit was making a noise. Having bad ears I didn’t hear anything until I went over close to it. The unit was a newer LG and while it had a slight noise, it did not sound like a mechanical defect just something probably related to the particular model. At any rate when I turned the temperature back down to 75 , my wife had no more complaints. I like Hampton Inns, and know good staff cannot make up for a bad hotel or vice versus. I would 100% recommendation this hotel and hope Heena and Tanveer get acknowledged by the owners.

Excellent stay. Very clean. Excellent amenities, very comfortable bed. Good breakfast.