Primavera Hotel & Congress Centre

Very convenient for travel. Clean.

Ondanks de grote van het hotel blijft alles erg gemoedelijk. Dineren erg goed en personeel kan met Engels en Duits goed verstaanbaar maken. Uitgebreid ontbijt. Heerlijk terras om te eten. Kamers erg goed schoon. Gratis parkeren om het hotel. Kortom een hotel om terug te komen.

Booked a SUPERIOR first class room. They only gave me a STANDARD first class room. First it was not a big issue for me but when they tried to make a fool out of me, telling me that it was the agents and trip.com‘s fault I wanted to clearly understand which category they put me in. After a lot of back and forth with the receptionist she finally answered my easy question that my room was not a superior room, but a standard first class room. However she still said the owner or Manager is not there and she couldn’t clarify the situation and so on and so forth. later trip.com also tried to help (who only have less then 10% of the negotiation power that *********** has, at least this is my feeling) but then they and the agent (trip.com is only the platform, there seemed to be another agent involved so be aware of that, it’s not like ***********) also tried to fool them. First the agent and they said I only had a standard first class room but as it was clear in the system that I had a superior room. Then agent and they just switched and said it was a superior room and I also had one, which was just not true. Superior rooms are facing the valley and not the street according to the hotels own website. My room was under the roof and you could not even reach or open the roof top windows, which were facing the street. Everybody can check themselves in googlemaps that the roof does not even have any windows in the roof facing the valley but only solar panels. That shows already that they are really try to change the facts and don’t take their responsibility. „After check with Hotel employee Petra Chalusova, the guest stayed in the Superior Double Room. The guest also booked a Superior Double Room. There is no problem this booking. The Hotel Confirmed the booking is arrnaged as Original“ This is so far the last message I got from trip.com, still struggling with the hotel. With all the information I provided above especially regarding the SUPERIOR rooms only facing the valley, you can see that they are just not telling the truth. In Czech republic it often happens that they just try to talk, discuss and discuss and just try to avoid to admit a mistake. Really annoying. Would be faster to admit a mistake and find a solution. That’s not their way 😀 Normally as the city is not so crowded as it is during the Pilsner Fest there are fortunately enough other hotels that you can choose. For me it was the last time in Primavera, just because they are not honest with their guests and even afterwards do not take responsibility for overbooking a hotel. I guess that was the actual reason: they had five rooms available when I booked (right before the Pilsner fest), which was certainly a mistake in the system. When I booked my room shortly afterwards all the others were gone. So they certainly just put me under the roof into a small little room instead of the one that I had officially booked. Check you systems and know how to handle them so you can avoid such situations. In the end they always blame the system provider although they just don’t know how to deal with their platform systems correctly.

酒店設備太舊，只能作中途休息

I had checked into this hotel on such a short notice because my car was towed and this was the closest hotel there was mind you I don’t speak any lick of the Czech language. Anezka wasnat the rest and at first she had denied when I asked if there was any available rooms. Until I had to book through ******* and Tell her my story was when she was able to check for availability in the rooms c Could’ve gave this property a more better rating but the customer service could have been a lot better. Only one lady that works there speaks sufficient English. But due to not being able to accomadate to a request for a refund. I would’ve appreciated if they had messaged me that due to their hotel policy they are not able to issue me a refund for the one night I did not use and instead they blamed ******* for that when in fact ******* was trying to help and come to an agreement with the property although the person In charge did not speak very well English. I feel as though this property is only good for its locals and not tourist if problems were to arise.

excelente hotel y desayuno muy rico