Vieraskäyttäjä
30. syyskuuta 2024
The Hotel itself is an imposing building, so we had high hopes for our 3 night stay. Reception and check in went smoothly with the offer of a much welcome peach lemonade while we waited. Our 4-poster room was on the second floor of the main house. I had to ask for help with our bags. In a 5 star hotel this service should be standard practice. We asked to use the EV charging point, and were told to download an App and then follow the instructions on the charging unit. Unfortunately we could not get the system to work, so after trying several times, we asked for a member of staff to come out and assist us. Rather grudgingly a staff member did come out but was unable to sort the issue. We were told to "try again later". Just as well we have a hybrid vehicle, or we would have been in real trouble. We dined in The Mayflower restaurant. The room, staff and ambience was very pleasant. However, while the presentation of the food was lovely, we both felt the dishes lacked flavour. It was all rather underwhelming. Sadly, things did not improve for breakfast. While staff are polite, service is extremely slow. On two mornings we waited 20 minutes for our tea and juices to be brought to the table. On our second morning we had to return both our breakfasts. Yes, this was dealt with efficiently but dishes should be checked before leaving the kitchen. Similarly, if toast is ordered, then please don't serve warm bread! Thankfully, our final breakfast was much improved. We did not use the Spa facilities as it always seemed so busy. Our room was clean, spacious and very comfortable. The addition of fresh milk in the fridge is a bonus. We did enjoy our break but left feeling somewhat cheated. It is an expensive place to stay and eat, so should deliver high standards on all levels. This was a special birthday treat, but sadly it did not live up to expectations.
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