Plymouth East

This is second time we have stayed here it is a good premier inn. Nice and clean with lovely staff especially Kelly who checked us in. Even though this hotel is undergoing renovation there was no noise to desturbe guests and everywhere was kept clean.

Lovely stay, friendly receptionist who went above and beyond. Provided map for the local area and helped with ideas for what we could do during our stay. Beautifully clean room, old but notice on reception door about transformation. We will be back

Stayed here as a stop over for going further down into Devon and Cornwall the next day. Arrived and checked in with ease. Staff on front counter very helpful and were happy to assist with letting us borrow an iron and ironing board. Room was clean, teas, coffees etc all in room. no issues. A pleasant stay. Parking is free you just give in your car registration when you check in.

Brilliant hotel and staff. Huge car park which is handy not having to worry if there’s going to be a space when you arrive. Room was clean. And nice meal in the beefeater next door which was super busy. But the standout thing for me was the hotel being so family friendly. Kirsty the receptionist greeted us and asked our permission if she could give our girls a gift bag, I thought this was brilliant my children loved kirsty and said this was the “best hotel ever!!” She also showed us the children’s books that can be borrowed I thought this was a brilliant idea for families!!

As with all Premier Inns, you pretty much know what you are going to get. The staff at this one were in general quite lovely. I was staying solo due to having a Covid infection, and being unable to isolate in the shoebox house we were staying in, with my elderly mother in law who is vulnerable to infection. The bed was great, the restaurant did a good job and I was getting regular food parcels from family. A fridge would have been handy, but I managed with a plug in camping esky. They gave me a quiet room. I will say that the cleanliness of this Premier Inn was just passable…there was a grimy edge to the bathroom Lino where the mopping was obviously missed on most occasions, skirting boards were dusty and their was a fair bit of mould surrounding the bath. I am trying not to be too harsh…it isn’t often anyone spends so much time actually in a hotel room, so I supposed I noticed a bit more than usual. I asked for my room to be serviced midway through my stay, and I was disappointed that whilst they had been in and given me fresh towels and bed linen, they left the bin, which was really full, and didn’t vacuum. The reception staff dealt with the bin for me and apologised, but nonetheless, it shouldn’t have happened. Would I stay here again? Not sure. I chose it because it was the closest hotel to home, so it served a purpose, but I might have gone for something a little more up market had I not been in such a rush to get away from family.

I stay at this hotel quite a lot for work, i choose this hotel for the free parking and because of the wonderful staff. Everyone's so friendly but i would like to give a special mention to Kirsty, it gets quite lonely being in a hotel room all week for work,so every time i go down for a ciggy i make conversation with Kirsty and she always makes time to listen and talk, i probably bore her senseless but she still takes that time to chat, its very much appreciated as from experience not all premier inns have the friendly staff that you get at this particular hotel. I hope someone within the higher up management see this review as your staff at this hotel are a credit to you! My room is always spotlessly clean and i love the bar next door although the drinks are very pricey, its a Really good atmosphere and Jo always makes me laugh.