Grand Sentosa Hotel

This is probably one of the worst hotel experiences ever. And this is coming from a frequent traveler to JB who stayed in at least 50+ hotels in JB. The concierge was too slow in processing the check-in resulting in a 20-minute wait and a long queue at the front desk. The carpet along the corridor reeks of a stale smell. There was no aircon as well. The design on the wall was ugly and it is obvious it was painted with a black marker. The room is visibly dirty with strands of hairs on the carpet in the room. There are watermarks and dirty stains on the walls. The room towels smell like piss and smoke. Thank goodness I'm just staying one night. I would have check-out immediately if I had no other place to go. Never come back to this hotel ever again.

I’ve no clue what others review as good and friendly front desk staff but from the moment I stepped in to check in, the indian lady at the counter didn’t care. Greeted her and thanked her for accommodating us but she didn’t even acknowledge us. Before me were 2 guys having issues with their traveloka booking but she didn’t even care to assist them properly. And after me were a couple who also tried to be friendly but same as me, she didn’t acknowledge them. What a vibe to have. Everything here is dated, screams renovation needs. My sink faucet was swaying left to right. Shower pressure was not strong. Room and hallways smelled like cigarette though each door was tagged with a no smoking sign. Mindblown. First morning, we were awakened by the strong smell of smoke, it was around 6:30am and it was alarming as it smelled like something was burning, guess it’s normal here, can’t tell if it was Cigar or something else but it was strong enough to wake us up, lol.. when I inspected outside, the entire lobby smelled of smoke. It was same story the next day btw. Location is not bad, and so are the rest of the hotels here, so many options. This hotel goes to my x list, non friendly staff means x. I can make due of old buildings and everything but a receptionist who can’t do her job properly is a red flag.

環境服務一般，大廳還可以