Best Western Plus Pleasanton Hotel

I always stay at your hotel as a rewards membership I find all the services u provide are excellent.

Room was ok, breakfast was ok. When arriving to check-in, person at front desk was overwhelmed with constant ringing of the phone. Room key cards would not open exterior doors on either side of motel, requiring us to use ONLY the front entrance. Person at front desk stated that sometimes happens with some card keys Before checkout, we got a notice from our credit card company regarding the charge, which was $100 more than the reservation. Only after ASKING at the front desk were we told that was "normal" and the charge would come off, since we paid by CC. Overall, the place was ok, but a bit expensive for just one night, where all we needed was a room. The breakfast was a nice addition, so we didn't have to leave the property.

Room has trash on floor and in trashcan, towels were dirty, microwave did not work, key card did not work, pricy for a bad hotel. Staff was very dry , as if the customers were an inconvenience. upon checking, I was asked for ID and credit card and not given any other info. later during the evening with different staff member I asked about extending one more day, i same room was told that could not be done. I would have to check out then try and book online, I booked online and the next morning asked if I could stay in same room. staff said they cannot do online reservation and I would need to cancel and book with them. I have receipt for 2 nights at total $290.00. my card had a total of 750 taken off card.

Best Western was there for us after discovering an Airbnb that was booked turned horribly wrong! We were able to book quick, choose a room upon arriving and were kindly greeted from the staff at the front desk. The hotel was clean, well taken care of and the pool was great to enjoy after a long day of traveling in the heat. Breakfast the following day was wonderful as well with waffles, potatoes, eggs, and of course the well needed coffee. As we left the staff again was very friendly. The stay was so great we stayed again on the trip back home.

We had a very pleasant stay at the Best Western Pleasanton. We met Michelle at the front desk and she was very helpful directing us to a local restaurant for a great evening dinner. The hotel was very clean and the king bed was perfect after a long day on the road. Give the Pleasanton Best Western a try and say "hi" to Michelle for us.

A little hard to find but worth it. Very friendly and helpful staff, and exceptionally clean. Nice breakfast room included in the price. The price was very good compared to others in the area. I will keep this one in my list to use again in the future.

Rooms are ok, and the staff was actually nice. Except for the owner (I was told she was the owner by other employees). She questioned how many people were in our room & told us that we COULD NOT have guest.. Since when is Best Western a prison that doesn't allow guest? I think it was very rude and unprofessional of her to question our stay. My family stopped by to say hi, since they live in Pleasanton. They didn't even go up to our room, because she quickly questioned if they were going to stay & that they had to pay $10 per person if they were going to stay. Ruined our whole trip, felt like we were walking on egg-shells. Wouldn't recommend, look for a hotel that allows guest if you actually want to enjoy your stay.

I.ve stayed at this hotel several times and I've always been pleased. The staff is friendly and does all they can to make my stay enjoyable. The rooms are always clean. The breakfast has a good variety of foods and there are additions made to the menu each morning so that you aren't eating the same food everyday.

We were there for a baby shower and requested a one hour check out late check out we were more than glad to pay the extra $20 for that one hour the lady at the front desk was so rude and kicked us out