HL Suitehotel Playa del Inglés - Adults Only

This is our 4th stay at this hotel and it was as amazing as our other visits. The room was clean and had everything you could need. The staff all throughout the hotel are lovely and so helpful. The food was very good, freshly cooked food for a different theme each night, fresh grilled food and a BBQ outside as well as a large salad bar, cheese area and desserts. looking forward to coming back in September

Reception were quick on checking in. Floor 2 overlooking entrance. Was a bit worried as 255 by lift but could not hear it but you can hear weights above in gym being banged around. No noise at night our side so slept with door open. Air con so say worked but temp never changed. Negative is storage terrible and could have a massive chest of drawers as the space. How are you meant to reach hangers if short. Coffee in room terrible so take your own plus no milk just powder. Awful brown threadbare bed covers and cushions. These are so outdated and vile as all sit on them yuk. I never understand these items in a hotel. At-home yes not in a well used hotel. Bin these please. Safe 20 euros seriously in an all Inc? Not needed as perfectly safe. Bought one packet of crisps 2.50 no indication of price until check out bill. Positives Ignore all the comments of food.  I have been to many all Inc and this is by far up there with Barcelo chain. If you can't find something you like you are a beige eater. Yes lots for Germans but that is pretty much all of Spain. Porridge toast croissants fruit yoghurt plus full cooked with eggs in abundance. Lunch by far best experience as quiet and serene. Dinner time 6 30 is like a cattle market but again still quite good as no children screaming. I still am not sure on all touching handles and plates. The times seen people pick up and put down plates yuk. After covid I did like the plastic gloves but get a cost and not good for environment. Every night a different theme and don't forget to go outside for bbq 3 times a week. Sunbeds  - oh my a luxury not to have to reserve absolutely brilliant. Plenty left even at 1pm. By pool bar is an exit out with card. Get bus out of hotel to left on right. Faro de maspslomas cost 1 euro takes you to lighthouse and beach. Melonares to right love it there! Got a taxi back 10 euros. Expensive shops. Beach if it is not windy 2 beds and brolly 7.50 euros. Best thing is shower omg so powerful and great pressure. Cleaners amazing and do room every day. Rooftop nice and lady up there works so hard. Walk out onto promenade and just on right is a lift down to beach after doing steps first night!!! If you walk to the end brilliant bar called Tipsy Hammock great live music day and night! Ignore BBC forecast its meant to be raining now and glorious! Great week away. Thank you x

Les serveurs ne sont pas très professionnels, beaucoup de temps avant qu’ils viennent débarrasser les tables, ne sont pas très souriant, force le passage au restaurant, ni même d’ailleurs les cuisiniers derrière leur îlot de cuisson. Souvent ils ne décrochent pas de bonjour quand vous arrivez et sont très fermés du visage. Qualité de service vraiment pas 4 étoiles. Vu un cuisinier ramasser un détritus par terre et retourner les gaufres sans même se laver les mains : beurk ! Une bonne formation hygiène serait indispensable La carte indique que l’eau plate n’est pas payante (photo) contrairement aux autres boissons qui ont un prix. Mais quand vous demandez on vous dit que la bouteille est payante même si ce n’est pas marqué mais que si vous demandez au verre là c’est gratuit (discours de la réception). Là aussi aucune indication. Une fois commandé on vous apporte une feuille à signer mais dessus il n’est indiqué aucun prix de ce que vous avez consommé. Dans tous les hôtels que nous avons faits, quand nous commandions une boisson, cocktail ou autre, il était indiqué le prix de notre commande. C’est transparent et honnête, dans cet hôtel c’est la dissimulation complète et l’ambiguïté qui prime, tout en défaveur du client. Je trouve ça mensonger et surtout de l’arnaque bien organisée. Surtout que le jour de notre départ, la réception a voulu nous facturer un vin et une bouteille d’eau que nous n’avons jamais consommé pour un montant de 17,50 €, pas très sérieux tout ça.

Excelente! Localização mesmo central. Pode parecer um pouco datado, em alguns detalhes, mas foi uma estadia maravilhosa: pequeno-almoço e jantar óptimos, em quantidade e qualidade; a equipa de sala foi super simpática (Sr. Martin, Glória, Daniela, obrigada!!) O quarto estava impecável. As piscinas, jacuzzis no terraço e o spa tornam a estadia numa experiência muito boa.

First of all this is not a Riu hotel,only ever really been to Riu hotels,thought this would be comparable but it is not. First of all our room did not have private balcony but a terrace with a partition either side so neighbours could freely walk past your room. The breakfast was okay usual fare but nothing ever seemed hot,just to add the hotel it seems really caters for a more German clientell so loads of sausages,cold meat and cheeses (breakfast)but to be fair you could have a full English breakfast as well. Room small with inadequate storage,safe hire 3 euros a day. There are no prices when you sign for drinks,so you have no idea what you're spending. Now the good stuff. Loads of free sunbeds and two lovely semi heated pools. The hotel and rooms are very clean and all the staff are professional and really friendly. The entertainment is poor normaly just one singer and a backing track. Would I come back?No, it is a Riu hotel for us.

Well maintained hotel with good facilities. We stayed half board and there was a wide range of food at breakfast and a reasonable selection in the evening. The resteraunt as othere have said is a bit like a cafeteria with tables close together but this can give you the opportunity to talk to your neighbours. Rooms, en-suite facilities are large and the balcony does not feel cramped. Beds were cofortable and our only criticisms were there wasn't any draw space so clothes had to be piled on top of each other on the shelving plus the hanging rail was too high making it difficult to hang up clothes if you are a shorter person. We only used the roof bar that provided excellent views over the local area and was spacious with plenty of seating. The hotel has an outside gym on the third floor with a reasonable selection of equipment and plenty of exercise space. Some reviews have mentioned that the surrounding area is derelict that is in our opinion an overstatement; there is an abandoned underground shopping mall that is fenced off and another that could certainly do with some tender love an care but other that that the hotel is about 5/8 minutes from the beach restaurants with bus stops within 50 or so metres and an excellent grill and steakhouse (Toro Plaza) with the same distance.