AxelBeach Maspalomas - Apartments and Lounge Club - Adults Only

The hygiene was absolutely appaling, I understand that this is a *** hotel primarly for *** men to find each other and to chill and get together, but there was ***** stains on all of the sunloungers outside, the sauna and steam room had ***** all over the walls and smelled so dirty and clearly had not been cleaned at all. The sofa in our room and some of the walls had ***** stains, it just felt super gross. They charge you apparently for washing up liquid and I was given two single beds instead of a double which is what I ordered and they didn't seem to care, I had to chase to get an iron and ironing board even though I told them prior. Asides from that the location is great and the towels they give are fresh and are clean which is a plus I guess. Spoke to company for resolution and got offered a VIP package instead of any money back which isn't good as I likely won't stay there again.

El servicio y el personal estupendo, la limpieza muy bien, la ubicación no está mal, pero no está cerca de la playa, pero si quiero hacer una reseña negativa con el estado anticuado del edificio, nos defraudó mucho que un establecimiento del grupo Axel estuviera en este estado, escogimos el establecimiento por pertenecer a la cadena Axel la cual tiene muy buen gusto y decoración. El Axel Maspalomas deja mucho que desear y los apartamentos,los baños y el interior del edificio es muy viejo y no reformado, sólo tiene un ligero lavado de cara. En este punto, muy mal y decepción total para nosotros.

Great location, friendly staff, and nicely refreshed (light refurbishment)

Raccomandato!!!