Alsol Nogal

In den letzten 3 Jahren waren wir regelmässig im VIP Nogal und bis dahin sehr zufrieden ! Saubere Anlage, zuvorkommende Reinigungskräfte und ein sehr nettes Besitzerpaar ! Die Anlage war zwar in die Jahre gekommen, zeichnete sich mit Flair, Sauberkeit und Herzlichkeit aus ! Was uns dieses Jahr im Januar erwartete - furchtbar ! Der Brötchenservice wurde abgeschafft- WLAN ab und an, trüber Pool und minimale Küchenutensilien. Auch an Handtüchern wurde gespart- Pooltücher auch abgeschaft- Rezeption nie belegt, schade-

My partner and I are pleased with this apartment, and would definitely recommend to other people. The apartment is located near Cita Shopping Centre and a few minutes walk from both the Dunes of Maspalomas and the Yumbo Shopping Centre which makes it the ideal place to fully enjoy your holiday in Gran Canaria. The staff is incredible and goes the extra mile to please their customers. They texted me two days before our staying to ask for our time of arrival and provided me with all the relevant instructions to reach the place, collect my keys, etc. They used this information to ensure our room was ready on time. Usually, hotels don’t allow check-ins before 2PM, but they just work the check-in time around your arrival so that you don’t have to wait. Upon our arrival, the room was clean and ready and we also found a bottle of wine and a bottle of water. The only other place where I found a similar treatment was a 5-star hotel in New York so this says a lot about their attention to details and passion for what they do. They also provided fresh bread every morning! They cleaned our room every other day, including changing towels, and provided us with important information around the local carnival that allowed us to enjoy the parade risk-free. They were always smiling and friendly, especially Yamina and Jeroen who were always there to help. The apartment was fully furnished with all the necessary facilities, including microwave, a kitchen, toaster, kettle, caffettiere, fridge and all the condiments, and washing utensils you need. As other customers said, the furniture are not contemporary and the WiFi could be better, but the apartment in itself was nice, clean and pleasant. The pool was also clean and warm, with a working jacuzzi. I want to mention this as I’ve stayed in other places in Gran Canaria that advertised a jacuzzi but it never worked. This one worked and was quite nice. The only complaint about the pool was the fact there’s a machine that makes an unpleasant noise that makes difficult to fully relax. The area surrounding the pool is also quite small, but again these are minor flaws as you can still fully enjoy the place. At night, the place is really quiet and you don’t get noisy neighbours that prevent you from sleeping. Again, this was a nice surprise for us. If there’s one thing I would improve is the pillows. Unfortunately, one pillow was too flat and two were too tall for my neck, but this is again a personal preference, not a problem. I’ve read reviews about the rules, but I’ve personally found these to be pretty obvious and common sense. It’s good that people can’t smoke in their rooms or bring illegal substances! I think we will definitely stay at this apartment again since we enjoyed the experience. Thanks to the staff for making our stay a great experience.

Excellent service and generally well run apartments - rooms cleaned regularly - lovely heated pool - even left bread rolls every day - walking distance to a fantastic beach (albeit down stairs) highly recommend