Thompson Playa Del Carmen Beach House, by Hyatt

A boutique hotel, located on the beach, close to all the amenities. Service is excellent as are the rooms. Within 5 mins, you can find dozens of excellent restaurants (see my other reviews!). In terms of improvements, I think the pool could have been made a bit bigger. Although the sea is right next to the pool. Food is decent, but not brilliant. Plenty of options near by. Well done to all.

O lugqr é muito bom. Usei o day use por quase 1 mes e todos foram sempre muito amaveis. O DJ Fabian tocou trance apenas por eu dizer que gostava. DJ nota 10!! Alejandra tb é outra funcionaria exemplar!! Lugar altamente recomendado com atmosfera muito noa e good vibes.

We enjoyed our stay at the hotel. The room was spacious & lovely. The staff was very friendly & helpful. We liked the location as it faced the beach and was one block from busy 5th Ave. with tons of shops & restaurants. Daily maid service & bottled water was provided in the room.

Hotel is nice and very quiet - a pleasant surprise for the PDC craze. Value was good, food was only OK but not crazy expensive so that was fine. 3 stars because the service was not good and it felt like I was getting scammed. At every turn they try to force you to use dollars instead of local currency, but the exchange rate is not at all in your favor. I asked many times to be billed in pesos yet they ran my card in dollars. The difference between their exchange rate and my banks was almost $100 for the bill. The woman who processed my checkout was visibly bothered that I asked for correction. In the end not only did she charge me in dollars, she also then charged in pesos, and then she was shocked when I asked for proof it would be reserved or refunded. Overall the hotel is nice and VERY quiet. It is not a scene at all, the pool and bar always empty. But that was nice for us. We were able to relax when we wanted and go to the other Thompson when we wanted more of a vibe. It was quiet there too FYI. Last note: I came here to work and couldn’t because the WiFi never worked and when you called front desk she seemed bothered we even cared. For the price, I expect functioning WiFi and to not be scammed via exchange rate.

Beautiful hotel and lovely accommodations. I stayed at here for four days and attended a wedding. Overall, I was very impressed with the location and courteous staff. The only reason I did not give a perfect score is because check-in was awkward and conducted on paper. There also was a proclivity for superfluous fees despite having the entire facility booked for the event I was there to attend.

Transferred from the other sister hotel due to the bad smell of damp in 2 different rooms. We Paid extra, so the total cost per night was £250 excluding any breakfast. This is just not worth it at all, we were too tired to deal with arguing for a refund after 24 hrs travelling. The rooms and common areas within the hotel are lovely. The bed was really comfy. Great toiletries and shower. However the smell of bad damp persisted in this hotel also. We tried to keep the a/c off as much as possible as it seemed to get so much worse with it on. It is just horrendous as my husband kept stating :-) ! A glass panel randomly shattered on our balcony and we had to change rooms again (this couldn’t be helped) but in the space of 3 days we’ve changed rooms 4 times within the same hotel group :-/ the smell of damp was not as bad in this room in the second floor. There is loud banging music from the hotel next door ‘The Carmen’ but the doors luckily did manage to silence this at night. Forget sitting out and relaxing on your balcony though. We couldn’t hear ourselves think. The metal work and unfinished breeze blocks on the outside of the building aren’t appealing either. The woodwork of the bar area appears to be falling apart with light fitting falling away. The building just doesn’t seem to be well maintained at all. The pictures of the hotel from the beach seriously need updating because it’s a complete misrepresentation. There is hardly a beach, where there is one it’s covered in seaweed. I think this stretch of beach suffers from this. There are certainly no beach loungers as pictured. The food at the restaurant C Grill is mediocre verging on tasteless. We ate once and never returned. The pool looks ok. A few metal sun loungers on one side with little space get the sunshine, then cabanas which have no sun. All in all I know we will never visit Playa del carmen again. It’s full of cheap shops, loud music with every bar competing to be the most loud. It’s just a very tacky area and much changed in the last 20 years. It’s very sad it’s become this over the last 20 years.