Hotel Cielo, Playa del Carmen

I first stayed at Hotel Cielo in November 2024, when I went to Playa del Carmen for dental work - White Coast Dental recommended them and they have a special rate if you're coming for dental work if you call the hotel directly. I was there approximately 10 days and it was wonderful. The location and price can't be beat, 1 block from the ocean and in the middle of EVERYTHING! This is a small "boutique" hotel with only 20-25 rooms. The beds are incredibly comfortable, the towels are large & absorbent, the water pressure is great and there is a fabulous restaurant (La Carboncito) in the hotel. There is a 7-11 about 10 steps from the front desk, where you can get your morning coffee & snacks and a pharmacy kitty corner to the 7-11. If you're expecting a coffee pot, microwave, or refrigerator in your room, you need to look at a much higher priced hotel....I didn't find any of these a necessity. Air conditioner is a necessity and each room has one. Because it borders 5th Ave (the Malecon), you are literally surrounded with restaurants, shops, luxury stores, art, museums, salons, massages, etc. and every kind of store you could imagine. The ferry dock to Cozumel is about 3-4 blocks (5-7 min walk) and the ADO bus station is only about 2 blks (the bus is great for taking "side trips" to Cancun, Tulum, Bacalar, etc. and very inexpensive) I got to know the owners (Steve & Alejandra) - who are definitely NOT absentee landlords....besides being just amazing people - they are there every day and involved in the running of, and welcoming atmosphere of the hotel. Many of their customers are REPEAT and return time and again. Alberto (Beto) the Front Desk Manager is an absolute jewel - besides being such a great person, he is helpful, accommodating, knowledgeable and truly cares about everyone who passes through their doors. I just returned to finish my dental work in May '25 (16 days) and felt like I was "coming home". I like being part of the HOTEL CIELO family!

We loved the authentic architecture of the hotel and the location was super convenient to the ADO bus station and ferry to Cozumel. The beach was less than a 5 minute walk right down from the front of the hotel. We enjoyed our coffee on the rooftop terrace every morning, there is both sun and shade. The staff were very friendly and Alberto was incredibly helpful in assisting us with planning our adventures to ruins and cenotes. There are restaurants, bars and shopping all nearby.

We had a room at the top with a curved balcony (partial sea view). It was a lovely room, although very dark albeit there were light switches everywhere! The bed was comfortable and the shower was fine. The staff were pleasant and helpful. The only criticism we had was that the 'curtains' were like hanging rugs, once you took the tie-back off and they hung down they did not completely cover the window, there were gaps on either side. Luckily we had the top end room so no-one ever walked past but we noticed the rooms we passed on the way downstairs all had the curtains permanently down, probably so people could not look into their rooms. That said, the location was perfect (as long as you don't want to go to bed early!) and I would stay again but would request the same room.