Rosewood Mayakoba

The resort is truly magical and the staff are phenomenal. We have stayed at the best of the best resorts and hotels globally and this beautiful, luxurious, and well-thought out destination does not compare. No details are ignored and the staff are amazingly thoughtful. Our jaws were in shock by all the sweetness from the staff and their incredible servixe. Let me give you just a few examples of many. Our fist night that we arrived we passingly asked our server if the resort has a Tres Leches cake because it is one of our favorites and the very kind server said he doesn't believe any of the restaurants have that dessert in the Rosewood but he will have the resort's pastry chef make it for us. The next say that very dessert was in our room waiting for us. I'm not sure the Four Seasons has ever done such a thoughtful gesture for us. In addition, we told them we don't like liquor except one kind and sure enough that very liquor was in our room upon our arrival. We went on an excursion and one of the wait staff offered to make us a food package to go. Haven't had that St Regis service before! Resort guests get bokes and after you park your bike in the bike holder wherever you go, there is someone in the Rosewood who turns the bikes around so that it is more convenient for you when you take the bike out of the holder slot. What!? I mean come on - service! I'm honestly not sure how anyone could write anything negative about this resort or it's staff. Everyone knows your names within a day or so and greet you everywhere we went. We had a spa day and our new butler greeted us at the spa after our treatment just to say hello and that he would be cating for us from the previous sweet butler. We have a plethora of examples of how this resort shines among the top. Run here - don't walk.

Wow, Wow, wow, and Wow—the service here is over the top perfect. There are smiles galore and a "whatever you need" attitude. You will not want to leave. After Check-in, you are escorted to a cute little boat and taken to your room, where a butler is waiting on the patio for you. The rooms are large and comfortable with great amenities. The food is top-notch. I can't wait to return!!!

We recently stayed at the Rosewood Mayakoba for 8 nights. I struggled with the rating but decided it's average for this price class (which is more like European pricing than Mexico pricing). I would say 3.5, but I am going to round it up because the individuals working here are very nice. We had some hiccups which would prevent us from coming again at this price point, which I'll share below. But first, here are the things I really loved: - The setting is beautiful, truly a breathtaking area - We loved being able to bike around - The property is well-staffed and feels extremely safe - They have trained hawks at the pool to scare away the birds - Our son loved the kids club! - At one point did get sick and they sent a doctor within 30 minutes. It cost $100. She wrote me an Rx and the hotel went and picked it up and delivered it to the room. I felt very taking care of. - Having a hotel greeter and ride to the resort was really helpful. This was an extra cost, but well worth it - The welcome cookies are the best cookies I've ever had! - The wildlife is really fun. We saw monkeys, iguanas, coati, and more! We had two rooms (one beachfront studio suite and one deluxe lagoon suite). Despite the beachfront studio suite being $1K more per night than the deluxe lagoon suite, it was not as nice. The room (520) had more wear and tear (perhaps because of its proximity to the beach), the outdoor furniture was ratty, and there was a pretty big staircase up to the front door. Plus, the view was not really of the beach -- it was of the rooftops of the beach-front villas (you could see the ocean beyond that). We decided to downgrade to a deluxe lagoon suite (315) which was larger and newer. Despite it being a downgrade in terms of pricing ($1k/night less), we were not compensated for the difference. I would personally recommend either splurging on the beachfront villa OR the deluxe lagoon suite. Beyond this, we did have a few kinks in our stay that make this resort a notch below a 5-star experience: - The website is misleading and needs to be updated. On the individual room class page, it says the "terms and conditions" which include free airport transfer, daily breakfast, etc. However, these are only the terms and conditions for the villas. They should only include the T&C for the room class that is on the page. - Our keys didn't work when we went back to the room on the first day - They gave the kids water bottles, but they were used with other kids names on them - The food is hit or miss. We did enjoy the variety and being able to go to other restaurants in Mayakoba. - If you have young kids, beware of things keeping them up at night. One night they were cleaning the unit below us at 10PM. And on our last night (the night before a 5AM departure to the airport) there was loud music from a wedding until 11:15PM. - It's really hard to get a boat to go anywhere. It's wonderful having it to take you to the room at the beginning of the trip, but oth

Excellent staff and cleanliness

Expensive for what you get; the facilities are not even new. Breakfast included, but 50,000 yen for two people for two nights is overpriced. The food isn’t particularly good either. I’ll never stay here again. This area doesn’t even have Uber, and taxi drivers try to rip you off. I’ll never visit again.

What dreams are made of. Upon arrival, you are greeted with a yummy drink and escorted by boat in the lagoon to your room. The bungalows on the lagoon are huge. The resort has the perfect combination of luxury and nature. Paletas on the beach to fun themed nights.. individual butlers by bike at your service! There is so much charm and class. Just an incredible experience and property! Can’t wait to go back!