Riu Palace Riviera Maya - All Inclusive

Super séjour tout était parfait je reviendrai avec plaisir !

This review is based solely on our experience with your life guard/medical staff. We stayed at your sister property but came to spend a day in your beautiful pools, until we had an emergency situation. One of our adult kids (18yr old), her toenail was accidentally pulled 3/4 the way off her toe, she was bleed profusely everywhere. We found 2 of your life guards for assistance. They proceeded to rip off her toenail completely, which was quite painful. They then cleaned & wrapped her toe. As we prepared to leave, they called out to the 2 moms in our group "Thanks for the Tip Mamacitas". The fact that your lifeguards thought they should receive a TIP for helping someone in need was extremely unprofessional. Would you have preferred to have a guest just bleed all over your white property? We had enjoyed your cool pools, a nice lunch, and genuinely considered coming back and staying at this resort over the Riu Palace Mexico where we were. But after this experience with your life guards and their genuine no care attitudes, nope.

This hotel is amazing! We had a wonderful 14 days here! The staff at this hotel are so friendly and helpful, they really can't do enough for you. I hope the hotel management appreciate their dedication! Patricia was the cleaner at the poolside bathrooms. She was a lovely lady who always had a smile on her face and greeted you with Hola! She took pride in her work, and the bathrooms and surrounding areas were always immaculate. Don Rafael and Chilli's buffet restaurants were great - there was so much choice of good quality food. Again, staff here, including Estebhan, Carlos, and Nico, were only too eager to help you in any way. Nico was so funny he always made us laugh at lunch! Estebhan was the most happy man who assisted us most days in getting a table in the restaurant. We actually nick named him Mr Smiley as his whole face lit up with a smile when he greeted you! Carlos was super efficient in getting us our drinks at breakfast and dinner and even gave us a decorated table a few times! We ate in the Steakhouse a couple of times. Food was good although our steak, which we asked for well done, was more burnt so maybe order yours a level down than you like it! We had amazing food in the Mexican restaurant, with large portions. The only thing was it was quite warm as there's no air-conditioning there. We had a beautiful meal in the Japanese restaurant too. We did go to the Italian restaurant where you help yourself to starters and dessert. The waitress gave us our drinks, and even though I asked to place our main choices twice, no one came to take our order, so we walked out and went to Don Rafael instead! There was another couple who did the same thing! We went to the swim up bar every day. The saff here were amazing. They worked so hard getting everyone's drinks prepared super quickly. They never stopped! Enrique was so funny he always had a joke or something funny to say! He worked super hard setting up both bars every day, getting them prepared for the customers. Great guy! Felippe made amazing margaritas and palomas - he remembered what your order was even though he serves hundreds of drinks each day! Jorge and Henri always served you promptly and with a smile. All the waiters in both pool bars worked so hard every day. Entertainment in the evenings was ok, better some nights than others. There was always a group on before the main act on the smaller stage. There were a few different groups who played, and I would have been happy for them to play longer as they were all very good! Queen tribute act and Rock Night were very good. Aldo took your drink orders outside, and he was very efficient. He remembered what you drank too and always ensured you had a drink available! We also drank at Daiquiri bar. Cleaners were amazing. Our bedroom was always left immaculate with clean towels and some cute animal towel decorations left on the bed! Outside areas were cleaned on a daily basis. There were a couple of young guys who kept the p