Spring Hotel Bitácora

Uno dei migliori hotel in cui abbia mai soggiornato. Recentemente ristrutturato, ha un aspetto moderno ed accogliente. Le camere sono spaziose e pulitissime, il ristorante offre un buffet vario e di buona qualità. Il bar prepara ottimi cocktail, un'idea simpatica è l'uso del braccialetto sia come chiave della stanza che per ordinare le consumazioni. Tutto il personale è estremamente gentile e disponibile, davvero un bel soggiorno.

We have been going to the Bitacora for years as it has always been a family favourite however this will be our last time. My husband kept waking up covered in bites, I thought it was mosquito bites, then I began waking up covered and my two young children. I spoke to the reception and they told me there was no proof it was bedbugs and was most likely insect bites. One night I was lying in bed reading my book and I caught a bedbug in action. I took evidence of this to the reception and they told me that they have never had anyone complain of bedbugs and that I must have brought them to the hotel! My holiday was ruined, we were thankfully moved to another room but we were still waking up with more bites. I was unsure if the room we were moved to also had bedbugs or if maybe the bites were taking a couple of days to come out. We paid a lot of money to stay at the Bitacora and I regret it massively. Also during our previous stay my 4 year old was aloud to go down the slides, but this stay she wasn’t. If I had known that we wouldn’t have booked the Bitacora as having slides was one of the main reasons we booked. It’s sad really because the Bitacora always had high standards.

This was my first solo holiday and from the moment I walked into reception I felt at ease and comfortable. My room wasn’t ready when I arrived but I had added Up (this is for over 18s and gives you exclusive access to a rooftop area, pool, jacuzzi, sun beds, bar and food) when booking my all inclusive holiday. The lovely man who greeted me on reception suggested I go up there and get a drink and have a look around. I did and it was stunning. Quiet, clean and welcoming. I got a drink and sat down taking in the view. I went downstairs and checked into my room. It was lovely. A very good size, 2 single beds, a good sized bathroom with a large shower that had both hand held shower head and a rain shower attached to the ceiling. There was a crack in the bottom of the shower but it didn’t affect my use. There was a comfy sofa, 4 drawers, shelves and hanging space too. There was a safe which I had access to. I also had a coffee machine, kettle and mini fridge in my room. The view from my balcony wasn’t amazing, it was of an abandoned hotel, however, this wasn’t an issue for me as I only used my room to sleep, shower and change as I was out a lot. I personally feel the food choice was fabulous. I was spoiled for choice. I tried to eat differently as much as I could. I never went to the main dining room for lunch but did for breakfast and dinner. The food was great quality and the staff in the restaurant were fantastic. They were welcoming, friendly, attentive and made me feel comfortable. As you can imagine, eating alone can be a little nerve wracking but the staff were wonderful. One gentleman suggested wine for me, which was lovely and then they would put the cork back in and keep it for the next night. The staff cleared away quickly between courses and kept the restaurant looking clean and tidy. Most evenings I went into the fun bar after dinner. They had different acts on and I think your like of this is personal as we don’t all like the same things. It’s clear they try to book acts for all ages. There were some acts that I preferred to others. Again, in here the staff were attentive, it was welcoming for all ages and the staff serve you at the table, again, they were all lovely. I mainly spent my days on the roof. The sun beds were comfortable and towels were provided. I used the jacuzzi and the pool numerous times. There were hot drinks, water, fresh orange juice, lager, cider, wines and Prosecco you could help yourself to, alongside some lovely foods, breakfast and lunch. There was also a fully stocked bar. Again, the staff were fantastic, attentive, chatty and friendly. One evening I was invited to a meal on the roof and it was absolutely beautiful. We had some Prosecco on arrival followed by a number of courses, all of which was very tasty. My glass was topped up with wine on request. It was a little windy up there, however the staff offered blankets, which was a nice idea. One day I went downstairs to the outdoor bar and order

Don’t get me wrong this hotel wasn’t awful, but it’s wasn’t amazing at all. Many people hype up this hotel saying how great it is but to be honest it is nothing special at all the rooms aren’t that great and the food isn’t either, the pool is average and the staff are pleasant enough i suppose. However the price of this hotel is unbelievably expensive for what it is i would certainly never pay this much money for this hotel ever again!! I expected a lot better than this. Don’t get me wrong if the hotel was actually worth it i would not mind at all but i think it’s an absolute rip off to be paying £350 a night for a 7 night stay just to experience an average hotel. Personally I don’t think it is worth it.

Had an amazing time. Entertainment team were brilliant. Kept my children entertained doing lots of activities in the pool. Good food with plenty of choices. Staff very friendly and hotel was very clean. Will definitely return later this year.

Not a four star hotel, we are here right now, we pay for all inclusive. Im glad we have no bed bugs. Food is eatable, but Every dinner food is basicly the same, Same food only different shapes, no theme nights, no ala carte options at this hotel. i have been many four stars hotels in tenerife where food was much better. Kids has only fries and nuggets, one time there was mini pizzas but they where Same frozen minipizzas you get from lidl, dinner has no baked pizza. Hotel is clean and very nice, good location and staff are very friendly. We try that outdoor spa, we try to press buttons every spot but only few worked. Not return at this hotel.