H10 Timanfaya Palace

Hotel nicely decorated but very cold in public areas at night. We have/ had a room in the basement no natural light feel like the reviews I have read are true that these rooms are allocated to TUI customers which is a shame as they bring continued revenue to the hotel and other H10 hotels !!!! Food in restaurant is not 4 star plus standard and often run out of fresh vegetables in the evening and food is lukewarm .

We stayed here for a week at the very start of February on an all inclusive basis in a seaview room. Before we travelled we requested a quiet room on a high floor. On arrival this was exactly what we were given. The room was big with a view of the lighthouse and an impressive bathroom. A great start. This is a four star hotel and the service received, without exception, was excellent. The staff throughout the hotel could not offer any better professional service. Food - buffet Basically two venues, the main buffet restaurant open for breakfast, lunch and dinner and the pool bar restaurant open in the afternoon. Generally, we though the best buffet was at breakfast. Great choice of hot and cold food. There were freshly cooked eggs, bacon and omelettes available. The latter really good with a very patient chef. Cava waiting outside the restaurant each morning and an aperitif before dinner. Nice touch. Didn't really try lunch here much as we much preferred the pool restaurant. However, on the times we did visit we thought the choice was limited. The buffet at dinner we generally always found sufficient choice available. We thought that perhaps a little more imagination in the themed night choices might make the buffet more interesting. However, I think we went to the buffet a bit late when possibly some of the choices had gone. Pool restaurant Opens during the afternoon. We had the majority of our lunches here. On each occasion, the food and the service was first class. The meals are cooked to order and the quality was great. Only wish this place was open for dinner in some form. Thoroughly recommend. A la carte restaurant As part of our package we were allowed one dinner here. Undoubtedly this was the best meal we had at the hotel. The service was impressive and the food perfectly cooked. If you have the opportunity please go and enjoy. Drinks We came across a drinks service here never seen before. All the spirits served are well known top shelf brands. Each time your waiter brings you a drink the chosen spirit bottle is brought to your table and served. This happens in all the main bars and is quite incredible to see. Enjoy as you will probably never see this anywhere else other than in H10 hotels. First class service from every waiter we had. We thought the bar service times were a bit odd. For instance, if you wanted a waiter service drink at say 1.30 pm the whole hotel could only go to the pool restaurant. The one main bar does not open until 4pm. Not sure how this would work when the hotel is full and it is raining! Entertainment First thing to say is that there is no music around the main pool all day for the benefit of the DJ to prove their coolness! The silence was a joy. Please do not change this. There were activities organised by the animation team around the hotel and seemed well supported. The team was always friendly. Pool towels collected from Reception. One Euro charge for a change. No problem as these are possibly the

Just coming to the end of our 2nd visit here. Such a great hotel- the position is great, short stroll to a lovely beach & great local restaurants . The grounds are so lovely, spacious, well kept , lots of lovely peaceful areas to sit. Particularly enjoyed the heated 'indoor ' pool as main pools and sea too cold ! Our room was perfect- high floor, great sea view, massive beds and huge walk-in shower. Particular mention to manager Montserrat Fernández who took our requests into account - thank you ! Even received a bottle of Cava in our room for my husband's birthday, lovely touch. Can highly recommend staying here and will be back