Htop Platja Park #HtopFun

Viaje platja Park

todos los empleados 10 sobre 10

Hola buenas tardes me llamo Jonathan Michael me cobraron un extra por mi hijo de 13 Años les mostre la reserva y que decia los niños mejores de 13 años no paganban pero mi indicaron que de todas manera tenia que pagar haber si alguien me puede ayudar en este caso ya que todo lo reserve por online gracias

Disappointed holiday, As a couple we stayed 6 days in September at this hotel 🏨. Who wants a clean room,bathroom, toilet and enjoying the holiday and not to stay on the queue for dinner, this hotel is NOT for you. The toilet I found very dirty even from the first day, very disgusting. The room was very dirty, totally miserable.I mentioned it at the receptionist 2 times,nothing happened. We received just apologies. The dirty is not acceptable.It about our health. The second day,the lady cleaner (I don't know her name) told me that she cleaned it.When I enteredin the bathroom,the dirty was the same there everywhere.I wanted to show her the dirty ,where to clean.She replied that it cannot be cleaned.I was very surprised for the answer. We are not a demanding persons, but there must be a minimum of cleanliness. Even if things are old, they must be cleaned well. Although the time for dinner was very late at 7.30, we had to wait another 10 minutes for the restaurant to open. Also the food wasn't too diversified,sure the food in restaurant wasn't for class 4 stars hotel. In the restaurant, when the ladies wiped the tables, they threw the dirt from the table on the floor,very unpleasant like that. Just a good thing we found that they have white sheets and towels. We went in many holidays at hotels in Europe, but we have never encountered such poor food and dirty room at a 4-star hotel. This was our bad experience and true about this hotel. We choose to paid for 4-stars hotel for better condition ,but wasn't it. This hotel is of low quality and we don't know how this hotel maintains 4 stars?!

We have just returned from our stay and we thoroughly enjoyed it! I’m a coeliac and they really looked after me! They went through my meal options and were very accommodating! The staff were lovely and helpful! We would stay again! The drink options were great and the food was amazing.

Excelente hotel relación calidad-precio. Buena ubicación, cerca del centro y a 10 minutos andando de la playa. Todo el personal muy amable y atentos. Comida del restaurante variada y muy buena. Habitaciones ámplias y cómodas. Tienen animacion durante el día y por la noche

Una buena semana, la fiesta mexicana muy buena y la animación también, una pasada! Esperemos que hagan más fiestas temáticas ayudan a conocer diferente la culturas y pasar un rato divertido de vacaciones. Seguro que volveremos, un placer!

La fiesta temática mexicana ha sido genial! Muchas gracias a todo el equipo de animación por hacernos pasar un día super divertido! Además con una cena también muy muy buena dedicada a la cocina mexicana. Toda la experiencia ha sido genial. Muchas gracias a todo el equipo.

Whilst we felt that we had an enjoyable holiday, our experience was unfortunately somewhat dampened at this hotel. Our main concern was the staff, we felt that a lot of them were extremely rude to us. We’re both 19, weren’t on a big boozy holiday, just wanted a nice relaxing break and we felt that because of our age we were seen as a nuisance to the staff. Alongside our age, we felt that we were seen as “less important” guests due to the fact that we were english, as did many other english-speaking guests that we spoke to. Upon our arrival, the receptionist, Raquel, was muttering something quite disrespectful in Spanish after serving another english-speaking guest, unknowing that i understand Spanish. Furthermore, the other young female receptionist, we didn’t catch her name, was incredibly rude to us throughout our entire stay. To begin with, when we asked out requesting the safety deposit box, we were told it would be a €20 deposit and €6 per day, which was no problem. However, the next day when we went to book the safety deposit box, she took a €30 deposit and a rental charge of €9 per day. We wanted to ensure that our things be safe, so we rented the deposit box with no issues. We also rented beach towels for €20 a piece, which again was fine, but we still were made to feel like a major inconvenience to the reception staff. Upon checking out, we went to retrieve our deposit, and the young male receptionist, who was lovely and one of the only nice member of staff working at this hotel, told us that the deposit was only €10 for the safety deposit box, so we were left very confused as to why we were charged so over the top for this. This really dampened our holiday that we were out of pocket from this. I want to mention that not all the staff were awful, there were a select few that were lovely to us. The young gentleman on reception was lovely as mentioned, the tall blonde maître d' was lovely and always happy to help, even going round and checking tables in the reception area/ lobby that people were enjoying their holiday. He was great and should be recognised as such. Finally, the older lady working the bar was so pleasant. The hotel itself was great, the rooms were spacious, the bathroom was immaculate, and the hotel cleaners were always visible and keeping the hotel clean. The pool was great and there were plenty of sun beds. The location was also great and everywhere was walkable. All in all this was a lovely hotel, it’s just such a shame that the staff didn’t reflect this. I think that a lot of the staff need a serious talking to or seminar in customer service, as we found this appalling.