Nylo Dallas Plano Hotel, Tapestry Collection by Hilton

I had a business conference in the Plano area and decided to give this hotel a try. It was a great experience. Hilton had upgraded me, but the room type was unavailable when I checked in. Therefore, the team there— Han, Elsa, and Nigel — upgraded my room to a suite. It was an awesome room, and it made my stay in Texas memorable.

I usually don’t write reviews, but I wanted to share my experience at this hotel during a recent business trip. As an Honors member, I was excited to use the pre-check-in feature where I selected my room the day before. I thought it was great that I could go straight to my room—until I arrived and learned that wasn’t the case. My reserved room was no longer available, and I had to check in at the front desk. The front desk staff couldn’t explain why my selected room had been given away, and I was placed in a different room that I wasn’t happy with. When I entered the room, I immediately noticed there was no bar soap. Later that evening, I went to the bar area where Heather and Dan turned my stay around. Their excellent service, professionalism, and kindness really made a difference after the frustrating check-in. Unfortunately, I also discovered that the pool was closed for my entire three-day stay, which was disappointing since I had chosen this hotel specifically to relax and work by the pool. On top of that, only one elevator was functioning when I checked in. Overall, the hotel itself is stylish and has potential, but the check-in process, the room issue, the out-of-service pool, and limited elevator service really impacted my experience. If it hadn’t been for Heather and Dan’s outstanding hospitality, I would have rated this hotel a 1.

Guest Jonathan Broadus called Travel agency to change his reservation. That wasn't done and it resulted in a no-show charge. The manager Ayinde was kind enough to waive and refund that charge.

I recently stayed at the NYLO Hotel Plano, and it was an incredible experience from start to finish. The New York loft-style design gives the entire property such a unique, modern, and upscale vibe—you really don’t feel like you’re in a typical hotel. The industrial-chic touches, exposed brick, and open layout make the atmosphere both stylish and comfortable. What really made my stay stand out, though, was the service. Jessica and Nigel went above and beyond to make sure everything was perfect. Jessica was warm, attentive, and made me feel instantly welcome the moment I checked in. Nigel was equally outstanding—professional, personable, and clearly committed to making sure guests have a great stay. Together, they set the tone for what hospitality should feel like: genuine, thoughtful, and effortless. Whether you’re visiting Plano for business or pleasure, NYLO is a fantastic choice. Between the unique loft-style rooms, great amenities, and the truly exceptional staff like Jessica and Nigel, I can’t recommend it enough. I’ll definitely be staying here again!

My husband and I stayed at this location of the Nylo for my brothers wedding weekend- and we were highly impressed! From the beginning of our check in process to the end of our stay, Jessica and Nigel were so helpful and greeted us with friendly smiles and wonderful food suggestions! Our room was beautiful and clean. The bathrooms downstairs have sauna’s and there are even Tesla chargers located on the parking lot!! We had a wonderful stay and will happily come back if in the area!

Sandra was a great bartender! Very personable and accommodating! Han and Sidney make an awesome front desk team! It's nice to be greeted with a smile!