Clarion Pointe Indianapolis Airport

This hotel used to be super 8 i think. They have done a nice job renovating it. It has older bones you can tell that but its nice. My room was a little small but the tv, bed and bathroom were nice. The shower was a little older but worked out great. The place smells good and you can tell it has had a fresh renovation. The breakfast was average, nothing special. Nice location and price.

So I ended up at this hotel when I had actually booked the hotel down the street. That hotel charged me and this hotel had the room for me. Weird and I wondered if I was being scammed but it was true. And they must do this a lot because the lady at the desk didn’t bat an eye just said yes ok. The room was huge. The jet tub was clean and worked great and the bed was the most comfortable hotel bed I’ve slept in in a very long time. I took off a star due to housekeeping ignoring the do not disturb sign and hollering and banging and trying to get in. Then loudly chatting away in the hall saying “sorry we have the wrong room”. Also they need curtains!! There is a shade but it in no way blocks light so at night there is the parking lot light right there blaring in and as soon as the sun comes up it’s bright and shiny in the room.

I booked for 10 days no housekeeping I changed my own sheets ,trash the whole time !! August 11 Blsck expo was downtown so of course that means they are going to up the price big time before leaving to go to work I booked my room paid for it and have my confirmation # this was at 4 almost 5 am on the morning of the 11th I returned after 4 pm on the 11th my key card needed to be redone so I gave front desk my key cards to renew also gave my confirmation info to girl at the desk 10 mins later my cash card was charged again same amount so i went to front desk told the girl and was told I wasn't charged twice I have the emails cash card receipts so I called clarion complaint and they also saw I was being charged twice for same day 165$ sent a letter to the owner explaining the trouble and nothing has been done nothing!! And if your into skunk smelling pot this is your hotel every single night you could get high just off the smell the overnight girl who works front desk has robbed him 2 times over the years workers aren't legal most likely can't speak English either owner is Indian can't understand him very well but understand I will get my money back whatever it takes I work to hard to let some thief take my money

This past weekend I took my teenage daughter and some of her friends to Plainfield for the Anime Crossroads Convention that was at a different hotel but in the same neighborhood. I have stayed at this hotel a couple different times with my boyfriend in the past, but wanted to take the time to leave this review, hoping that something may change and that I can continue to use this hotel. First, the hotel is right in the middle of a bunch of my favorite restaurants and DoorDash is popular in the area. Even if you're not in the mood to go out to dinner with your friends or family, you can still get to experience some of the better places in town. This hotel was priced reasonably well, considering the size of the convention that was the same weekend. Check in went well; the gentleman checking us in was very friendly and polite. He told us all about breakfast and what time the pool closes, etc. We walked into our room (after checking out the other room for my teenagers) and I was just.... shocked. The room did not appear to be clean and I noticed very quickly that there were stains and big dark marks along the almost white-beige-grey walls. The texture of the sheetrock makes it almost impossible to keep clean, and the walls were definitely in need of a good scrub. The room was also very cold, but that was because we noticed the window was wide open (no screen to be had). Not really a problem for us, because we don't have small kids. However, I can see where having a second story room without a screen on the window might be a problem for some. I went into the bathroom and to my horror the bathroom ceiling above the shower was completely spotted with black mold. My boyfriend has COPD and is highlu allergic to mold spores. I called down to the front desk to see if we can be switched rooms, to no avail. I'm not surprised, its convention week, blah blah. I asked if the housekeepers could bring a cleaning solution or something so that I could try to take care of the mold myself. They said that they would and even once I'm back home, we never got that cleaning solution from the housekeepers. In the end, before 9 p.m. I went to the dollar tree and got a heavy grade anti-bacterial soap and spray and cleaned my hotel room, twice. I went to get into the shower I just spent 50 minutes cleaning... and there was no hot water. The water barely got lukewarm, I ended up shivering once I got out. The shampoo and conditioner in the containers on the walls weren't very moisturizing, but hotel soap never really is. The breakfast bar has made significant improvements, but there is still much left to be desired. I would appreciate just a few donuts or muffins or something besides blueberry. Blueberry muffins, blueberry waffles, blueberry yogut, blueberry syrup.

Room was fine. AC worked, pool was a nice feature. However, there were times NO one was at the front desk. The owner was always in his office, and a couple of times I had to call the hotel to get someone to come out. When he was around he just seemed like a ****. Room was slightly dirty, bed was comfy even the pull out was comfy. Plenty of pillows which was nice. Difficult to plug anything into the HDMI port on the tv. However the clincher was at 130 in the morning got a knock from a policeman asking if we were ok, because about 60 feet away from our room, someone shot the side door entrance. Welcome to Indianapolis I guess. Resturants in the area are good, but difficult to get to if walking (highway to cross and small creek to jump over).

We arrived in town earlier than expected so I called the hotel to see if we could get an early check in. I spoke to Nattam the mgr. and he said we could check in about 1:30, We actually arrived at 2 pm and I waited at the desk for about 5 minutes before the 1 of the 2 women sitting chatting in the breakfast area finally got up. She said can I help you and I told her I wanted to check in. She said 3 was check in and not before. I told her I spoke to Nattam and he said we could check in early. She said our room wasn't ready so we would have to wait. While waiting I went to get a cup of coffee and there wasn't any decaf. I asked if there was any and she said only at breakfast. I found out later after the manager also said they had it at breakfast that NO they do not. I had to go and buy my own. When we spoke to the manager later, he stated his employees were trained to never check in guest until 3. Why did he lie? We don't know. We are Choice Diamond members and know an early check in is a perk. This was to be a weeks stay that ended that night. We left the next morning and got a better reception at another hotel in the area. Nattam actually said that being Diamond wasn't a big deal. He had Diamond members steal the TV from a room. This is not a good representative of Choice Hotels. Never Again will we stay in that place. Too many other nicer hotels in that area.