Residence Inn Canton

This property was cheaply built but the upkeep is even worse. I can’t believe it has a Marriott sign out front. The staff tries, but is unprofessional and terrible at their jobs. The entire hotel is dirty and in need of maintenance everywhere. A television in our room didn’t work and they tried to fix it but to no avail. The hot breakfast was disgusting. There were pale, white potatoes and pale sausages. All the “bread” products were individually wrapped - I assume because there were fruit flies in the bread holder. I could go on but this hotel doesn’t deserve any more of my time. The best part of our stay was leaving.

We should have listened to the previous reviewers because this property is in SERIOUS need of renovation. It is apparent whoever runs this has given up and not put a dime into it. I don’t understand how they can stay in business. Where to start?Worn out and stained furniture. Lamps/lighting in room do not work. Dusty shelves where the bath towels are. Whoever cleaned the room last didn’t even notice the alarm clock was in the corner on the floor. Gross headboard. Side door to outside parking lot SLAMS shut (missing a part they don’t have), with rooms right next to that door. Air conditioning unit less than 2 feet from where your head hits the pillow on the bed, blowing directly on you. Open the drawer to the dresser and it’s full of previous tenants’ garbage. Stained nasty carpet, peeling wallpaper. The entire hotel literally smells like p@@p, even one of the housekeepers agreed with us that it smelled . Large chunks of concrete missing in the parking lot and sidewalks creating a hazard. Big dumpster in the parking lot taking up a couple parking spots to greet you as you pull in. Patio looks nothing like it does in the website photo. The only good thing at the free breakfast were the instant oatmeal packets. I understand this hotel was recently bought out by someone who plans to renovate it. I sure hope that is the case because this has not been updated for at least 20 years. I could not wait to get out of there.

Very unlike to return. This property simply should not bear the Marriott name. The amount of obvious deferred maintenance far exceeds anything I have ever experienced, bad is a clear indicator of a management focus on profit above all else. The single elevator has busted buttons. There is peeling wallpaper throughout the hallways. The fold-out couch in my room was clearly beyond its service life, not to mention dirty. The exterior grounds were borderline unsafe with crumpled and cracked sidewalks representing trip hazards. Breakfast is a joke, with no coffee available… just a shoulder shrug and an apology for the coffee machine being broken… you’d think a coffee machine would be worth the expense to replace rather than repair. The lobby and fitness center AC does not work (and has not worked in a while according to staff). The only positives to this property were the friendly staff, the ice cold AC in my room, location (proximity to dining and shopping and NFL Hall of Fame) and the seemingly immediate (and endless) hot water. That, however, is not enough to overcome the endless list of deficiencies at this property. Simply stated, this was one of the worst Marriott properties I have visited. Had there been other hotels available on such short notice, I would have checked out early and gone elsewhere.

This place is being sold at the end of July. The property is in complete disarray. The lobby air conditioning was broke, the pool is shut down, the landscaping is over grown, lobby was filthy. Marriott should fine them. DO NOT BOOK HERE regardless of price.

I can’t say enough good things about this hotel and their staff! I’m staying here from out of town for 10 days to recover from surgery and these folks have gone above and beyond. First off, my flight came in early, I was on meds and dying to check in early. With a few clicks they got me not just in a room early but upgraded me to a 2 bedroom suite without extra charges. And this room, is amazing! Perfect for my recovery! My husband joined me for a few days to get me through the worst parts, but there’s even doors that divide the bedroom and living room (both with TVs yay!) so I could rest and he could do his thing. Everything was super clean, great bed, and lots of amenities. Another big bonus is the hot breakfast! They rotate different stuff daily! Everything from scrambled eggs, cheese omelets, sausage biscuits, French toast sticks, lil Belgian waffles, always a different selection of cereals, pastries, toastable breads and bagels, juices, a oatmeal bar with tons of fixings, and more! But back to the service, these folks have gone above and beyond to help make me comfortable during this time. Extra pilliows, blankets…husband even scored 2ply TP Just great attitudes and helpful folks. I just love this hotel. Incredible value here as well. Every trip to Ohio, I’ll be staying here hands down!

I have stayed at Residence Inn hotels numerous times before. I chose this hotel because of my past experiences at other locations, the large room (2 room suite), the heated pool, and complimentary breakfast. My daughter is 7 months pregnant, so she was looking forward to the pool during the day and it was not available for the entire stay because the heating pump was not working. When we arrived we were told that they hoped to have it fixed the next day and it never was during our stay. The 1st & 4th mornings of our stay, the breakfast was ok, not what I am used to for a Residence Inn, but still ok. The 2nd & 3rd mornings, the breakfast was not even edible. The pre-packaged waffles were still in the package and so hard that you could not eat them and the sausage links were extremely dry and not edible. There were only 4 bowls of pre-packaged cereal and no bagels or other options. My daughter needs to eat very soon after she gets up or she will get morning sickness and we needed to be able to have breakfast at the hotel. We could not do this days 2 & 3 and she got sick both days because we then had to leave the hotel and go to a restaurant and buy breakfast those days. Not being able to swim, we hoped to watch tv and rest before going out in the late afternoons. I was not able to stream Netflix, even though the tv showed it as an option and I have done so in other Residence Inn properties. The front desk (on day 2) said there was some type of "box" the hotel needed to have to stream & they didn't it and that breakfast was poor because they were training someone new. The final night the fire alarm started beeping since the battery was low.and we also to keep our curtains open because of the window AC units & that let all of the sunlight in early so we did not get to sleep much either. The only positive was the large size of the room. I was extremely disappointed with the entire stay and experience and this is not what I have come to expect from a Residence Inn at all.

Super dated. Not clean. Breakfast has bad offerings. Many things broken in room. Keys don’t work on outside doors. Room not clean. Dishes still in the dishwasher. Side door broken slams so loud it shakes the building. Not a good representation of a Marriott residence inn

We have often stayed at a Residence Inn and other Marriott properties. This property did not meet our expectations. The lobby isn't welcoming. The employee who checked us in said our room # aloud, which is against hotel etiquette 101, the halls were dark and dated. Room was okay. The one side entrance to the building, which us supposed to require a key card to enter, didn't lock properly and anyone could walk right in. Didn't make me feel particularly safe. Breakfast didn't smell inviting either morning so we didn't even make our way there. Charging 3.00 for parking is a joke. Just a way to make more money. All in all, for what we paid, we weren't satisfied with our stay and would definitely book elsewhere for our next trip to the area. Not what we've learned to expect with Marriott.

My advice…don’t! They should use the exorbitant $75 pet deposit to actually clean the room. Upon entering, the room was dirty and smelled disgusting. Shame on Marriott for claiming this property as a Bonvoy property.