Itz'Ana Resort & Residences

Highly recommend this beautiful resort. The villas and lofts are so spacious and modern, there is room for the whole family to relax. The food is great and the staff is so kind and hospitable. My daughter had the best time and also can’t wait to return. We visit Belize each year and this was one of our favorite trips because Itzana was truly a dream. The private plunge pools are beautiful and you don’t even have to leave your room to get the full experience.

If you're staying in Placencia, I highly recommend this resort. Before we even got to Itz'ana, the staff was so helpful and accommodating. We forgot to schedule a shuttle pick up from Placencia airport to the resort. When we called, they had staff there within 10 minutes to pick us up. Our driver (I'm sad I didn't get his name) was friendly and gave us great tips to enjoy our stay. All of the shuttle drivers (Jamal is the only name I got unfortunately) were fantastic. They got us to our destinations quickly and safely and provided excellent recommendations along the way. The front desk staff was amazing. Eric and Evelyn are so sweet and attended to everything we needed. They provided fast, friendly service and made us feel welcomed from beginning to end. Staff at the Limilia restaurant was also superb. Angie (Angelita), Amir, and Mark are the best in the service industry. I can't say enough about how amazing they were. This trip was for my birthday and they did everything to make it extra special. From the amazing food to a surprise birthday cake! They greeted us by name every time and made us feel like family. I highly recommend the restaurant and asking for any one of these amazing people to be your servers. You will not be disappointed. The resort itself - WOW. Our room was more than expected. Huge bed and bathroom, beautiful balcony with seats and a lounge bed. Staff brought our luggage up for us which was super helpful. The pool was incredible! Huge and the beach was right behind it. The swings on the beach were my favorite part. Such a beautiful way to watch the sunrise. The Biblio Bar was perfect for a book nerd like me. I cant say enough about the resort. Such a beautiful location with beautiful people. I truly recommend staying here. You will love it, I promise.

Worst place possible, treat guests very rudely and manager is very disrespectful to employees. This place also treat Belizean people poorly .

This was definitely one of the best trips that I've had. The staff was so lovely and kind. The room was magnificent. I am so sad to leave but excited to come back!!!

Beautiful property with friendly staff and good food. The pool is beyond amazing and great access to the beach. Nice bar inside and at the pool! Had great conversation with Delfin and Mark poolside and they suggested local area activities.

Overall we had a very pleasant stay at Itz'ana. This is one of the nicest hotels in Placencia, which is a great laid back destination for families. We rented a 3 bedroom villa on the beach, which was beautiful and right outside our villa. The inside of the villa was very comfortable. We asked for housekeeping each day, which the staff provided. One of the 3 pools in between the villa rooms was a bit green, the staff said it had been sitting unused for an extended period, as we came during the slower rainy season. They cleaned it and did some maintenance on the equipment, restoring it to swimmable condition. We had some ants in the main kitchen area and pointed it out to management, saying they would tell the staff about it, but this never got attended to. I think this is one of the realities of being in Belize. The pool area and restaurant were very comfortable and enjoyable. The staff definitely operate on "island time," nothing is rushed. The only negatives, being the slower rainy season, staffing was low, some things were closed or had limited hours. Despite that, all of the staff were accommodating. It was difficult sometimes to get someone at the hotel on the phone, Whatsapp or email are the preferred method of communication. They went out of their way to reschedule our domestic flight from Belize City after our incoming international flight was delayed and we missed our connection. All things being said, we would have no hesitation to return to Itz'ana!