Vieraskäyttäjä
15. elokuuta 2024
It was a terrible experience. Hotel didn't have power whole night. On repeated request, they switched on dg for a while. But again, next day the same issue re-occurred. Worst service. They didn't have water bottles and towels. Their reasons were that water bottles were out of stock and there were no staff in the hotel to help with towels delivered to room. We tried calling the boss or owner of the hotel. He didn't bother to receive calls. Raised this issue multiple times with make my trip. But didn't get any help as they were unable to contact the hotel. Finally, we had to check out in the mid of our stay and had to book another hotel. Finding another good hotel was one more hell of a work. Have been requesting make my trip for refund. But still no response. Three representatives promised me for resolution but nothing yet. This hotel made our stay in pune a worst memory in our life.
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