Kefalonia Bay Palace

Great staff and views but poorly maintained Unfortunately the hotel was about to shut for ‘major’ renovations. They are sorely required! Had to move room three times in four nights due to unfixable room faults, including failed front door lock, failed internet (rooms either side OK) and toilet flush knackered. Great views, friendly and helpful staff, but tired fixtures and fittings and probably not such great value at present.

The hotel is in such a beautiful setting. The views are out of this world. It is built on the hillside, so everywhere is a climb although they have installed some lifts. The service and food is fantastic.

The pool is fantastic. Service at the front desk was excellent. I was surprised that the rest of staff didn’t really speak Greek and the woman working the pool bar hardly knew how to make a frappe. The breakfast was good, though not like my sister remembered from a previous visit. The rooms are dated. Bathrooms/showers need an upgrade. The sensor on our door didn’t really work so it took forever to get in our room. No art on the walls. Tiny TVs. There is parking but it’s a treacherous drive up and don’t bother to book this place if you’re not able to easily go up and down stairs. Thank goodness we’re capable but I worry about older people who may not be. I’d probably try staying somewhere else next time.

Outstanding views Lovely hotel offering splendid views. Only stayed here for one night due to another hotel in Sami area letting us down on arrival ( Dimitris Studios) despite having booking confirmation and prepaid status. The Kefalonia Bay Palace saved the day for us. Hard to evaluate a hotel with only a few hours stay but the few hours were perfect. Staff excellent also but the hotel does require strong legs as the approach and interior is all based on steep climbs.

The only problem was that there were too many steps to walk up.

This is an excellent hotel. The views over the bay and towards the hills are magnificent. The staff are all very friendly and go out of their way to be helpful. My room was clean, and the daily cleaners ensured it was spotless throughout my stay - credit to them. Perhaps the bathroom is a little dated - a shower hose over the bath tends to leave splashes on the floor, but this is really no problem. On the balcony it was a joy to sit at the table and look across the bay. An armchair in my room would have been a welcome addition. It should also perhaps be noted that all the rooms are up what might be a tough climb for some. There are two lifts, but one has to go up fairly steep slopes to reach them. The hotel is well-designed and fits into the landscape pleasantly. Recommended.